We have received national recognition for our very strong customer focused culture within and across the organisation.
An external audit of our services found that they are providing ‘excellent’ services to their local communities.
This year’s assessment had an emphasis on how we interact with customers and provides information, works with hard to reach and disadvantaged groups/individuals, promotes a culture of customer service and works with the wider community, all while continuing to benchmark performance and improve.
The Assessor spent time talking to customers, employees and managers and their report provides detailed feedback with many positive comments such as ‘the Council continues to show continued improvements in all of the services areas reviewed’ and that ‘there remains a very strong customer focused culture within and across the organisation’.
We first achieved the national Customer Service Excellence Standard back in 2011 and have successfully retained it since. From 2014, we have been subject to a number of annual inspections, the latest being in April 2017.
Cabinet Member for Neighbourhood Services, Councillor Brian Watson said, “This is great news. To continue to be recognised for providing good customer service - despite the cuts we have had to endure - shows we are performing well and put customers at the heart of what we do.
“We have always felt that consulting residents on our services and providing good customer service goes hand in hand and this is something we will continue to do and improve upon.”
The report also highlights that we are considered to be ‘compliance plus’ in three additional elements (hard to reach and disadvantaged focus, staff promote customer service culture and working with the wider community) to the one currently held for consultation and engagement.
Councillor Watson added, “We welcome external assessments as they give you an outside view of how we are actually performing and not how we think we are doing. What we will do now is look at the report in detail and make sure the plans we put into place continue to provide good quality services for our local communities.”
A copy of the summary report (1MB) is available to download.
On Thursday 15 June, the first ever National Clean Air Day (NCAD) will see local schools, hospitals, workplaces and communities across UK cities run events, and inspire local residents to act for
their own health and the health of local children.
The health impact or air pollution, equivalent to 40,000 premature deaths every year in the UK, is completely unnecessary and NCAD is all about giving everyone the tools and inspiration to reduce pollution now.
We are supporting the day raising awareness with our employees through facts and stories as well as highlighted the importance of clean air vi our social media platforms.
Everybody can have a positive impact on air quality and we would like to inspire staff/residents/employees/customers to understand the actions they can take to reduce air pollution, and limit its impact on their health and the health of others.
You can help by sharing a car to work, walk/take public transport to the shops, don't use your log burner until absolutely necessary or simply by switching off your engine whilst stationary.
Thursday 15 June will be a day of practical action, myth-busting and awareness-raising, so we can all breathe cleaner air. NCAD gives every school, hospital, workplace and housing estate free access to cutting-edge advice on avoiding and tackling urban air pollution, approved by health experts and academics.
All the information on how to get involved in NCAD is available from the NCAD website.
Whitwell’s brand new skate park officially opened on Thursday 1 June 2017 with scores of youngsters enjoying the new facility.
Young people equipped with their bikes, scooters and skateboards took to the new park and were also treated to stunts and tricks from Bolsover District Council’s Extreme Wheels Roadshows Demo Riders.
The new Skate Park is concrete based with a variety of ramps and rails for users to test their skills and try out their tricks. Located on Bakestone Moor, it is free for anyone to use and is open on a daily basis from 9am to 8pm.
The skate park has been funded by Bolsover District Council, Viridor Credits, Whitwell Parish Council, Derbyshire County Council and built by Proludic.
Bolsover District and Whitwell Parish Councillor, Tom Munro said, “After months of refurbishment we are really excited to open this brand new facility. We have had young people chomping at the bit to use it ever since we started to refurbish it and from today’s attendance it looks like it will be a huge hit with them.
“We have worked very hard with our partners and local residents and have listened to the experts in planning and designing the new park to get a facility that people can enjoy and keeps them active – and I think we have achieved that.”
Our Strategic Alliance was formed in 2011 and since then it’s enabled us to reduce our costs and pool our expertise but both Councils continue to face significant challenges and we need to step up to these.
In Oct 2015, we appointed a new Chief Executive who works across the two Councils. With drive and ambition we have achieved a lot in that time and made the most of the opportunities arising from these arrangements. We’ve also made the most out of the opportunities that have come from our location and our relationships with key partners across the Derbyshire, Nottinghamshire and the Sheffield City Region. We’re delivering, but there’s much more to be done.
This is a crucial time for the Strategic Alliance and we need leaders who can excel at moving forward our transformation and growth agenda and bring creativity and innovation to the challenges we are tackling. These leaders need a proven track record, but also a desire to grow and learn. You’ll be working with an ambitious and energetic Chief Executive who will demand results but will invest in your development. We’ve got members committed to change and who want to make sure we innovate to protect our services and continue to deliver.
It’s a time of change and we need two people who can adapt and who have the resilience to deliver. You’ll need political savvy and a high degree of self-awareness but the opportunities will ensure you are part of a leadership team that shapes the future of the two Councils. You’ll need ambition and passion and be able to cope in a fast paced environment. You’ll be offered flexibility to help shape your role and you’ll be at the heart of defining how the Strategic Alliance goes forward.
To view the job description and person specification, please visit Gatensby Sanderson website.