Contact centres

We have four contact centres situated throughout the District where you can get an answer to your query either by speaking to an advisor over the telephone on 01246 242424, face-to-face, via Live Chat (please see bottom of your screen for live chat text) via This email address is being protected from spambots. You need JavaScript enabled to view it. (opens in a new window) or by writing to us at Bolsover District Council, The Arc, High Street, Clowne, Derbyshire S43 4JY. Our contact centres will be open from Monday – Friday 8.30am to 5pm (telephones, live chat and email) and  Monday – Friday 9am to 4pm (face to face and kiosk payments) and are located at:

  • Bolsover Contact Centre, 3 Cotton Street, Bolsover S44 6HA
  • Clowne Contact Centre, The Arc, High Street, Clowne S43 4JY
  • Shirebrook Contact Centre, 209 Station Road, Shirebrook NG20 8AF
  • South Normanton Contact Centre, The Hub, Shiners Way, South Normanton DE55 2AA

The contact centres are your first point of contact with us and they provide a wide range of council services from Council tax to CAN rangers and contributions to the cost of TV licence applications to assisting with taxi licences. You can also report a number of issues to us like fly tipping, missed bins or litter or request services such as bulky waste collection through our Self Service (opens in a new window) portal or make a payment (opens in a new window).

Advice sessions

At the Clowne contact centre we are working with Citizens Advice and hold an advice session every Tuesday. The appointments are free, impartial and confidential. To book a slot please call 0808 250 5702 between 9am-2pm Monday to Friday.

Hearing UK

As part of our partnership with Hearing UK, we are assisting them by promoting their services to our communities. The organisation are able to offer free equipment for people with hearing problems, possibly through industrial deafness, illness , disability etc. We regularly stage drop in sessions with Hearing UK at our contact centres and available dates will be posted below. 

Training days

Our staff will be undertaking training on the following dates which means they will be closed in the afternoon for face-to-face visits: 

  • 7 February 2024 – Contact centres close receptions at 12.30pm and will re-open at 9am 7 March 2024 (Telephones, Live Chat, email enquiries and Meet and Greet are open as usual).
  • 12 June 2024 - Contact centres close receptions at 12.30pm and will re-open at 9am 7 March 2024 (Telephones, Live Chat, email enquiries and Meet and Greet are open as usual).
  • 25 September 2024 - Contact centres close receptions at 12.30pm and will re-open at 9am 7 March 2024 (Telephones, Live Chat, email enquiries and Meet and Greet are open as usual).
  • 6 November 2024 - Contact centres close receptions at 12.30pm and will re-open at 9am 7 March 2024 (Telephones, Live Chat, email enquiries and Meet and Greet are open as usual).
  • 5 February 2025 - Contact centres close receptions at 12.30pm and will re-open at 9am 7 March 2024 (Telephones, Live Chat, email enquiries and Meet and Greet are open as usual).

Contacts

 01246 242424
 This email address is being protected from spambots. You need JavaScript enabled to view it.