We have four contact centres situated throughout the District where you can get an answer to your query either by speaking to an advisor over the telephone on 01246 242424, face-to-face, via Live Chat (please see bottom of your screen for live chat text) via This email address is being protected from spambots. You need JavaScript enabled to view it. (opens in a new window) or by writing to us at Bolsover District Council, The Arc, High Street, Clowne, Derbyshire S43 4JY. Our contact centres will be open from Monday – Friday 8.30am to 5pm (telephones, live chat and email) and  Monday – Friday 9am to 4pm (face to face and kiosk payments) and are located at:

• Bolsover Contact Centre, 3 Cotton Street, Bolsover S44 6HA
• Clowne Contact Centre, The Arc, High Street, Clowne S43 4JY
• Shirebrook Contact Centre, 209 Station Road, Shirebrook NG20 8AF
• South Normanton Contact Centre, The Hub, Shiners Way, South Normanton DE55 2AA

The contact centres are your first point of contact with us and they provide a wide range of council services from Council tax to CAN rangers and contributions to the cost of TV licence applications to assisting with taxi licences. You can also report a number of issues to us like fly tipping, missed bins or litter or request services such as bulky waste collection through our Self Service (opens in a new window) portal or make a payment (opens in a new window).

• Contact Centre Performance April 2023 to March 2024 - Statistics from our Contact Centre service relating to email, face-to-face enquiries, telephone answering and live chats from April 2023 to March 2024.

Advice sessions

At the Clowne contact centre we are working with Citizens Advice and hold an advice session every Tuesday. The appointments are free, impartial and confidential. To book a slot please call 0808 250 5702 between 9am-2pm Monday to Friday.

Hearing UK

As part of our partnership with Hearing UK, we are assisting them by promoting their services to our communities. We regularly stage drop in sessions with Hearing UK at our contact centres and available dates will be posted below. Hearing Help UK is a charity organisation that provides practical help, information and support to individuals with hearing loss, giving advice and guidance on all aspects of hearing impairment for individuals, their family and friends.

Hearing Help UK helps from the moment people are diagnosed with hearing loss, or if they are experiencing some form of hearing loss. Help if someone is a recent hearing aid user or has used hearing aids for long periods of time, they can provide people with information that may lead to improving their life and the lives of family, friends and carers. They are there to talk to and will give any help they can.

Dates for the Arc, Clowne (meet and greet area)

• 29 May 2024 from 9 – 12 noon
• 10. September 2024 from 9 – 12 noon
• 19. November 2024 from 9 – 12 noon

Dates for Shirebrook Contact Centre

• 17 May 2024 from 9 – 12 noon
• 18 October 2024 from 9 – 12 noon
• 13 December 20 25 from 9 – 12 noon

Dates for Bolsover Contact Centre

• 5 June 2024 from 9 – 12 noon
• 20 September 2024 from 9 – 12 noon
• 29 September 2024 from 9 – 12 noon

Dates for South Normanton Contact Centre

• 20 June 2024 from 9 – 12 noon
• 31 October 2024 from 9 – 12 noon
• 6 December 2024 from 9 – 12 noon

Training days

Our staff will be undertaking training on the following dates which means they will be closed in the afternoon for face-to-face visits: 

• 12 June 2024 - Contact centres close receptions at 12.30pm and will re-open at 9am 7 March 2024 (Telephones, Live Chat, email enquiries and Meet and Greet are open as usual).
• 25 September 2024 - Contact centres close receptions at 12.30pm and will re-open at 9am 7 March 2024 (Telephones, Live Chat, email enquiries and Meet and Greet are open as usual).
• 6 November 2024 - Contact centres close receptions at 12.30pm and will re-open at 9am 7 March 2024 (Telephones, Live Chat, email enquiries and Meet and Greet are open as usual).
• 5 February 2025 - Contact centres close receptions at 12.30pm and will re-open at 9am 7 March 2024 (Telephones, Live Chat, email enquiries and Meet and Greet are open as usual).