Increase in declined payments

We are seeing an increase in the number of payments being declined. This is often due to the time taken to undertake additional security features the payment card providers are introducing to try and reduce fraudulent payments and protect customers from fraud. Please note that the council does not have access to any information telling us why your payment was declined.

What to do if you payment is declined?

Please contact your card issuer (which may be your bank or credit card provider) and ask them why the payment was declined. The will probably ask you a date and time you tried to make the payment and how much you were trying to pay. If you don’t get a satisfactory answer as to why your payment was declined asking the following questions may help:

  • Does my card have an upper limit on the amount I can pay for an online transaction?
  • Do you try and contact me if the amount I am trying to pay online is above a certain amount?
  • How are you trying to contact me – do you have my correct contact details?
  • Was the payment declined because I didn’t have enough money in my account?

Your card issuer should try and help you so you don’t have future payments declined. Alternate payment options (ATP 0300 4560503 Tel 01246 242424)

Online payment verification
Your bank or credit card company many request additional verification to make sure that your payment is authorised, find out more here:

Contacts

 01246 242323
 01246 242238
 07772 867113
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