Test and trace support payments

If you have been told by the NHS to self-isolate, either because you have tested positive for coronavirus COVID-19 or you have been in close contact with someone who has tested positive, you may be entitled to some financial support during your self-isolation period.

What are Test and Trace Support Payments?
From 28 September 2020, individuals may be entitled to a Test and Trace Support Payment or discretionary support payment of £500. This is to support people on low incomes who are unable to work from home if they are told to self-isolate by NHS Test and Trace and will lose income as a result.

Who is eligible?
Residents who have received notification from NHS Test and Trace to self-isolate will be entitled to a self-isolation payment providing they:

  • Comply with the notification from NHS Test and Trace to self-isolate
  • Are employed or self-employed
  • Are unable to work from home and will lose income as a result
  • Are in receipt of one of the following benefits*:
    o Universal Credit
    o Working Tax Credit
    o Income-related Employment and Support Allowance
    o Housing Benefit
    o Income Support
    o Income based Job Seeker’s Allowance
    o Pension Credit

* If you are not currently receiving one of the above benefits unfortunately, you do not meet the criteria for a Test and Trace Support Payment. However, you can be considered for a discretionary payment if you are on a low income and will face financial hardship as a result of not being able to work while you are self-isolating.

How are claims made?
Please complete our online form. If you are unable to apply online please telephone 01246 242396 for further guidance.

Documents

No specific documents