Test and trace support payments

If you have been told by the NHS to self-isolate, either because you have tested positive for coronavirus COVID-19 or you have been in close contact with someone who has tested positive, you may be entitled to some financial support during your self-isolation period.

What are Test and Trace Support Payments?
From 28 September 2020, individuals may be entitled to a Test and Trace Support Payment or discretionary support payment of £500. This is to support people on low incomes who are unable to work from home if they are told to self-isolate by NHS Test and Trace and will lose income as a result. From 10 December 2020 you may also apply for a payment if you have been identified as a close contact by the NHS COVID-19 App.

However, prior to making your claim you will need to register with NHS Test and Trace. This is done by clicking the link in the app and selecting the 'Financial support' button on the home page. Following registration you will be provided with the eight digit ID number needed to make your claim. Please note, you must do this during your self-isolation period. You cannot request an ID number after you've finished self-isolating.

The Test and Trace Payment is taxable if you are a taxpayer but it is not subject to National Insurance Contributions. HMRC will automatically collect tax from your pay through your tax code. If you are self-employed you should report the payment on their 20/21 Self-Assessment tax return.

Who is eligible?
Residents who have received notification from NHS Test and Trace to self-isolate will be entitled to a self-isolation payment providing they:

  • Comply with the notification from NHS Test and Trace to self-isolate
  • Are employed or self-employed
  • Are unable to work from home and will lose income as a result
  • Are in receipt of one of the following benefits*:
    o Universal Credit
    o Working Tax Credit
    o Income-related Employment and Support Allowance
    o Housing Benefit
    o Income Support
    o Income based Job Seeker’s Allowance
    o Pension Credit

* If you are not currently receiving one of the above benefits unfortunately, you do not meet the criteria for a Test and Trace Support Payment. However, you can be considered for a discretionary payment if you are on a low income and will face financial hardship as a result of not being able to work while you are self-isolating.

How are claims made?
Please complete our online form. If you are unable to apply online please telephone 01246 242396 for further guidance.


No specific documents