The most common enquiries are about disturbance from neighbours, such as loud music and televisions, barking dogs, vehicle repairs and DIY noise. Other problems include burglar and car alarms, building site noise, noise made by businesses, licensed premises and noise in the street.
This page provides information on how we investigate and deal with complaints and the kind of issues we deal with. To report a noise complaint about a neighbour or business use our 'Self Service' form as the most efficient way to let us know. Giving us your email address as well as a phone number means we can keep in touch with you more easily.
We cannot respond to anonymous complaints as we need to prove nuisance at the home of the people disturbed by the noise. We also need information about where the noise is coming from, or where you think it is coming from so we can contact them. Often people don’t know they are causing a problem and will resolve issues quickly when they realise.
Noise from loud music is one of the most common complaints we receive and can be considered a nuisance to neighbours at any time of day or night. If we receive a complaint of loud music the investigating officer will consider things like the volume of music, the bass content, how often it happens and the duration of the noise in their assessment.
As firework noise is short lived, in practice it can prove difficult to locate the source. To avoid noise problems with fireworks we recommend that you tell your neighbours about the display and locate the fireworks away from buildings that could reflect noise. The UK Firework Review website contains the main laws, regulations and other key points you will need to be aware of when you buy and use fireworks in the UK.