We always advise people that the best way to resolve a noise problem is to politely speak with the person who is causing the noise. If you don't feel that you can approach the person or business involved, or this has not worked, we can contact them on your behalf.

The most common enquiries are about disturbance from neighbours, such as loud music and televisions, barking dogs, vehicle repairs and DIY noise. Other problems include burglar and car alarms, building site noise, noise made by businesses, licensed premises and noise in the street.

This page provides information on how we investigate and deal with complaints and the kind of issues we deal with. To report a noise complaint about a neighbour or business use our 'Self Service' form as the most efficient way to let us know. Giving us your email address as well as a phone number means we can keep in touch with you more easily.

We cannot respond to anonymous complaints as we need to prove nuisance at the home of the people disturbed by the noise. We also need information about where the noise is coming from, or where you think it is coming from so we can contact them. Often people don’t know they are causing a problem and will resolve issues quickly when they realise.
Loud Music
Noise from loud music is one of the most common complaints we receive and can be considered a nuisance to neighbours at any time of day or night. If we receive a complaint of loud music the investigating officer will consider things like the volume of music, the bass content, how often it happens and the duration of the noise in their assessment.
Barking Dogs
Barking Dogs are commonly complained about. But many dogs like to bark! It's a totally natural thing for them to do and in most cases it doesn't cause any problems. However, sometimes a dog may bark a lot, disturbing neighbours, keeping you awake at night or frightening visitors to your home. A barking dog is lonely, bored or unhappy. If you have to leave your dog, make sure it has had enough exercise. If necessary leave the radio on to keep it company and get a neighbour to look in.  Please download our Barking Dogs information sheet for more detail. You can report an issue about a dog barking using our 'Self Service' form.

Burglar Alarms
Intruder alarms are designed to sound to make people aware of a problem. However they should not sound for more than 20 minutes and should have an auto cut off device fitted. If they sound repeatedly of continuously they may be faulty or there may be a power issue at the address. Continuously sounding intruder alarms simply advertise that no-one is there!

As firework noise is short lived, in practice it can prove difficult to locate the source. To avoid noise problems with fireworks we recommend that you tell your neighbours about the display and locate the fireworks away from buildings that could reflect noise. The UK Firework Review website contains the main laws, regulations and other key points you will need to be aware of when you buy and use fireworks in the UK.

Regeneration contacts

  • Tel: 01246 242424
  • Email: 
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