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Contact Us

Telephone 01246 242424


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to see what services we are responsible for

 

Bolsover Contact Centre, Cotton Street, Bolsover S44 6HA
Clowne Contact Centre, The Arc, High Street, Clowne S43 4JY (main headquarters)

 

Shirebrook Contact Centre, 2A Main Street, Shirebrook NG20 8AW
South Normanton Contact Centre, The Hub, Shiners Way, South Normanton DE55 2AA

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If you are homeless now, or are threatened with being made homeless we can provide help and assistance.  This can be done in person, by telephoning 01246 242424  or by emailing the Housing Needs Officers at your local Contact Centre.

You will be interviewed by an experienced officer who will conduct an initial assessment of your housing needs. This officer will be your point of contact throughout your application and will work with you and other agencies to try and resolve your housing situation.  The Homelessness Application document here will give you more information on the homelessness process and provide details of the necessary documents you will need to bring with you to an interview.

We may also be able to help with problems such as  harassment and illegal eviction eviction or domestic violence  and can put you in touch with other agencies that offer support and advice.

The Housing Needs team can also help people who are sleeping rough during the freezing weather.

Under normal circumstances the council has to assess if a person is deemed to be homeless under set criteria – but this is suspended when temperatures fall below zero for three consecutive nights and the council can offer emergency shelter, for help telephone 01246 242424 or contact the Out of Hours Service if the Council is closed.

For more information on sleeping rough please visit the Streetlink website. 

Out Of Hours Service 

Call Derbyshire is the "Out of Hours" service for homeless households in Derbyshire, if you require assistance when the Council is closed you can contact this team on:

0845 6058058 or 01629 532600. 

 

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