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Quest
Quest is the UK Quality Scheme for Sport and Leisure. It is a tool for continuous improvement, designed primarily for the management of leisure facilities and leisure development. Quest defines industry standards and good practice and encourages their ongoing development and delivery within a customer focused management framework.
There are two models to use for your team:
- The Facility Management (FM) model is aimed at the management of any facility which provides an activity for customers; public, private, trust and voluntary sector.
- The Sports Development (SD) model is aimed at the management of any team which provides or facilitates participation in an activity; public, private, trust and voluntary sectors.
Creswell Leisure Centre and our Sports Development unit have acheived Quest accreditation.
Sports Development
Our Sports Development Team has been recognised as one of the best in the country after being awarded ‘Excellent’ status in its recent quality (Quest) accreditation (November 2011).
The team scored 86%, a 6% improvement upon the last inspection in 2009. The two-day inspection looked at various aspects of the service including school coach development, club coach development and community development including diversionary activities.
The Quest inspector, Julie Gibson was very complimentary of the team and said, “They have an excellent understanding of the locality and what is needed to meet the very specific and challenging needs of Bolsover District. They have some excellent marketing activities and are passionate about the service, the locality and the customers it provides the service to. This is a commendable achievement especially in the current challenging circumstances.
Partners also described the team as “committed, supportive, enthusiastic, proactive, passionate about local issues and positive.
Creswell Leisure Centre
Creswell Leisure Centre once again proved it is one of the best leisure facilities in the country after it regained its quality (Quest) accreditation in August 2009.
The facility achieved a score of 72%, a 5% improvement upon the last inspection in July 2007. The inspection involved looking at customer satisfaction, the centres programme of activities and staff development.
The Quest inspector, Kevin Lane commented very positively on the delivery of the centres programme, the staff’s attitude and knowledge of the programme and physical and healthy activities in general. He also specifically commented on the popular Bolsover Wellness Scheme and reinforced the previous assessors view that it was “the best GP referral scheme he had ever seen”.
Last Updated on Tuesday, 07 February 2012 12:23
