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Bin Collections

Bin Collections

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Bolsover Contact Centre, Cotton Street, Bolsover S44 6HA
Clowne Contact Centre, The Arc, High Street, Clowne S43 4JY (main headquarters)

Shirebrook Contact Centre, 2A Main Street, Shirebrook NG20 8AW
South Normanton Contact Centre, The Hub, Shiners Way, South Normanton DE55 2AA
Telephone 01246 242424

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When is my bin collection?

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Go!Active @ The Arc

We will collect items such as sofa's, unwanted wardrobes and white goods (cookers, fridge's, washing machines, fridge freezer's) but there are some exceptions to what we will collect and there is a charge for this service depending upon the amount of bulky waste you want collecting.

To arrange a collection telephone 01246 242424 and payment for this service must be made when the collection is booked. You can arrange a  You can pay at any Contact Centre or by debit card over the phone. Please note there are no concessions for this service. Please note that once payment has been accepted for a collection, no cancellations or alterations (including requests to add, reduce or substitute alternative items) can be made. If the collection is cancelled within 2 working days of the collection date then a refund can be made, otherwise no refunds will be given.

General Bulkies

1 - 3 items = £10 4 - 6 items = £15
7 - 9 items = £20 10+ items ** 

** a quote will be made with a minimum charge of £30

Waste Electrical and Electronic Equipment (WEEE)

1 item = £10 2 items = £15
3 items = £20 4 items = £25
5 items = £30  

Items for collection should be left in an accessible place at the front of the property within the boundary, as near to the kerbside as possible. We will not enter premises to collect items, however, a quotation may be provided upon request to remove bulky items from inside premises, or from the rear where there is no vehicular access and where it is convenient to collect from the front.

What we will not collect

Any DIY, construction or demolition waste. A good rule of thumb to apply is if the items are commonly regarded as fixtures or fittings in a property then they will not qualify for collection. Some other materials such as chemicals or paint are also excluded.

Examples of items which would not qualify for collection are as follows: Bathroom suites, kitchen units, fitted wardrobes, garden sheds, doors, bricks, rubble, concrete, radiators, fireplaces, gas or electric fitted fires, asbestos, loft insulation, water tanks, boilers, fence panels, gates, paving slabs, aerial or satellite dishes, windows, scaffolding, paint, creosote, chemicals, car parts and oil, gas bottles, fire extinguishers, car batteries, tyres, tree trunks/branches, low pressure gas cylinders.

The new recycling calendars for December 2017 - November 2018 can be downloaded here:

Calendar A 2017-18 Calendar B 2017-18

Both Calendars include Christmas and New Year collection dates

We operate an alternate weekly waste and recycling collection service. The green bin is for garden waste and should be used in conjunction with the black and burgundy bins, as it is important that you manage your waste and reduce what we send to landfill.

You need to make sure your bin is presented, with the lid shut, at the edge of your property where it meets the pavement by 6am on your collection day. Please note that no extra bags or boxes will be taken (unless your bin was missed by our collectors on the previous scheduled collection day). If, due to disability or sickness you, (or no-one else in your property) are unable to present your bin for collection, then you can apply for assistance.

If your bin was not emptied, please check your bin did not contain any items that it should not have, the lid was fully shut and it was put out to the edge of your property at or before 6am. If this occurs you a notification will be posted through your letter box explaining why your waste has been left and what steps you should take to rectify this. If you are still not satisfied, please complete the missed bin collection form as soon as possible so we can investigate this.

For more information regarding your green bin and food caddy, please see our FAQ here.

What can go in your bin.

The new recycling calendars for December 2017 - November 2018 can be downloaded here:

Calendar A 2017-18 Calendar B 2017-18

Both Calendars include Christmas and New Year collection dates

We operate an alternate weekly waste and recycling collection service. The black bin is for every day household waste and should be used in conjunction with the green and burgundy bins, as it is important that you manage your waste and reduce what we send to landfill.

You need to make sure your bin is presented, with the lid shut, at the edge of your property where it meets the pavement by 6am on your collection day. Please note that no extra bags or boxes will be taken (unless your bin was missed by our collectors on the previous scheduled collection day). If, due to disability or sickness you, (or no-one else in your property) are unable to present your bin for collection, then you can apply for assistance.

If your bin was not emptied, please check your bin did not contain any items that it should not have, the lid was fully shut and it was put out to the edge of your property at or before 6am. If this occurs you a notification will be posted through your letter box explaining why your waste has been left and what steps you should take to rectify this. If you are still not satisfied, please complete the missed bin collection form as soon as possible so we can investigate this.

For more information on your black bin please see or FAQ here.

What can go in your bin.

The new recycling calendars for December 2017 - November 2018 can be downloaded here:

Calendar A 2017-18 Calendar B 2017-18

We operate an alternate weekly waste and recycling collection service. The burgundy bin is for recyclable waste. It makes it easier for everyone to recycle and also means you can recycle plastic bottles, which in turn reduces what we send to landfill.

You need to make sure your bin is presented, with the lid shut, at the edge of your property where it meets the pavement by 6am on your collection day. Extra recycling that won’t fit in your burgundy bin can be presented in a clearly labelled box or bag at the side of the burgundy bin on normal collection day. Large cardboard packaging may also be put at the side of your burgundy bin. If, due to disability or sickness you, (or no-one else in your property) are unable to present your bin for collection, then you can apply for assistance.

Hessian bags for recycling paper:

  • Present bags by either placing them on top of the bin lid or at the side of the bin. Please don’t include them inside the bin as there is a risk they could be tipped in the back of the vehicle.
  • When emptied, collection staff will place\trap the empty bag under the bin lid to the rear where the pinch point is greatest nearer the edges.

If your bin was not emptied, please check your bin did not contain any items that it should not have, the lid was fully shut and it was put out to the edge of your property at or before 6am. If this occurs a notification will be posted through your letter box explaining why your waste has been left and what steps you should take to rectify this. If you are still not satisfied, please complete the missed bin collection form as soon as possible so we can investigate this.

For more information about your burgundy bin please download our FAQ here.

What can go in your bin.

We know that some people can't move their wheeled bin, perhaps due to illness or incapacity. If you can show that infirmity or disability stops you being able to move your bin to the collection point, we can provide a collection/return service for you.

We provide an assisted service for residents who due to disability or sickness are unable to present their bins for collection. If there is no-one else in your property who can present your bin for collection, then you can apply to us for assistance.

We will arrange for an officer to visit. If you meet the criteria for assisted collections, your bin will be presented and returned for you by our refuse staff. Please refer to our Waste and Recycling Collection policy (292kb) prior to requesting an assessment.

To help speed up your application, please supply supporting information such as proof of Disability Living Allowance, confirmation of infirmity/frailty by visiting care personnel or letter from your GP, Derbyshire County Council Social Care Department Registration of Disability.  An officer will contact you to arrange a home visit to discuss your application.

The Assisted Collection Service applies to your black, green and the burgundy recycling bin. Please use the contact details on the right to call us for more information or book an assessment.

 

Performance contacts

  • Tel: 01246 242507
  • Email: 
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