Roads, Parking & Travel
Committees, Agendas and Minutes Open or Close
The Council publishes agendas and reports five clear working days before a meeting takes place and publishes the minutes of meetings in a Minute Book that goes to Council. Members of the public are entitled to see these documents unless they contain exempt or confidential information. All of the agendas and minutes can be found on our Eagenda system.
Meetings of the Council are open to the public and usually take place in the chamber suites at The Arc, Clowne. Occasionally there are items included on an agenda which are exempt and for those items the public will be asked to leave the meeting.
There are occasions when reports may not be available five clear working days before the date of a meeting because they may relate to ‘urgent items’ of business which cannot wait until the next scheduled meeting of a Committee for a decision.
Community Governance Reviews Open or Close
The Council can undertake a review for example, to establish a new parish council, or to revise parish boundaries where there have been significant changes in population, or to react to a specific new or local issue.
Community Governance Reviews may also be triggered by local people presenting a petition to the Council. For a petition to be valid it must meet specified criteria which includes:
- It should define the area to which the review relates on a map or otherwise and refer to identifiable fixed boundaries;
- It must specify one or more proposed recommendations for review;
- It must contain the requisite number of signatures of people included on the electoral register for the affected area. For an area of less than 500 local electors - 50%, for an area with between 500 and 2,500 local electors - at least 250, for an area with more than 2,500 electors - at least 10%.
Whenever a Community Governance Review is undertaken, we will publish the Terms of Reference and carry out public consultation before putting forward recommendations for Council to approve a Community Governance Order. The process should normally take no more than 12 months to conclude, however any boundary changes will not come into effect until the next election has taken place for the affected parish(es).
- Constitution Open or Close
Councillors Open or Close
To find your local councillor, please use the My Councillor button on this page. You can search by Ward or simply enter your postcode.
Councillors Allowances Open or Close
Notice is hereby given in accordance with regulation 16 of the above regulations that Bolsover District Council has made its Members’ Allowance Scheme for the period 1 April 2017 to 31 March 2018. In accordance with regulation 19 the Scheme has been made having regard to the recommendations of the Independent Remuneration Panel in its reports in March 2017. Schedule One below shows the main features of the Panel’s recommendations and the Authority’s response to each one. Schedules Two and Three show the main features of the Scheme and the amounts payable to Members in respect of each allowance.
Copies of the Members Allowance Scheme may be inspected at the principal office of the Council at The Arc, High Street Clowne, S43 4JY during normal office hours - Monday to Friday, 9.00am to 5.00pm. In accordance with regulation 15(1) and 15(2) the records of payments made under the Scheme may be inspected by prior arrangement with the Chief Finance Officer at the above-mentioned principal office. Members of the public may take copies of such documents on payment of such reasonable fee as the Council may determine.
Schedule One - Independent Remuneration Panel's Recommendations and the Authority's Response
Recommendation Authority's response, given at time scheme was approved Members retain the existing Special Responsibility Allowance payments to the Chairman of Licensing Committee (£2445) and Vice Chairman of Licensing Committee (£1222). The Authority rejected this recommendation and agreed that the Chairman and Vice Chairman of Licensing Committee each receive an SRA equivalent to that of a Scrutiny Committee, £3260.48 and £1630.24 respectively. Members do not index Members Allowances in line with staff pay awards. Agreed
Schedule Two - The 2017/2018 Members' Allowance Scheme
No. Element Annual Amount 1 Annual Basic Allowance payable to each member £ 9,902 .44
Annual Special Responsibility Allowances: Leader £14,672.16 Deputy Leader £ 9,781.44 Executive Members, largest Opposition Group Leader, Planning Committee Chair £ 4,890.72 Planning Committee Vice Chair £ 2,445 Chair of Scrutiny Committees and Licensing Committee £ 3,260.48 Vice Chairs of Scrutiny Committees and Licensing Committees £ 1,630.24 3 The mileage allowances payable 45 pence per mile and 5 pence for each passenger on Council business 4 The duties which attract travel and subsistence allowances See schedule three
Annual Co-optees Allowance in addition to travelling and subsistence Allowances - Audit £ 250.00 Annual Co-optees Allowance in addition to travelling and subsistence Allowances - Standards £ 500.00 Annual Co-optee – Chair Audit Committee £ 1,467.00 Annual Co-optee – Chair Standards Committee £ 1,222.00 Sessional Co-optee Relief Chair – Audit Committee £ 366.75 Sessional Co-optee Relief Chair – Standards Committee £ 203.67 6 Childcare or dependents allowances to be payable £7.85 Per Hour Maximum Per Day £ 28.20 7 Where the level of allowances is linked, changes to the employees’ rates will be reflected in the Members’ Scheme.
Schedule Three - Duties Which Attract Travel Allowance
Where expenditure is necessarily incurred in connection with the performance of an approved duty;
Council and committee meetings ;
Meetings of outside bodies to which the authority makes appointments and nominations and where the member has been nominated by the Council;
Meetings the holding of which is authorised in advance and where members of both political groups have been invited;
Meetings of associations where the council is a member of the association ;
A duty or class of duty approved for the purpose of or in connection with the discharge of functions as more particularly described in the panel’s report and the Members Allowance Scheme;
Non commercial and non political conferences inside or outside the UK to discuss matters relating to the interest of the area or the inhabitants or any part, in connection with discharging the duties of the Authority or its committees or sub-committees.Below is a list of allowances paid to members for the following years.
Councillors Code of Conduct Open or Close
Councillors are subject to a Code of Conduct (43kb) which governs their behaviour when carrying out official duties. This Code forms part of our Constitution.
The Code of Conduct covers matters such as declarations of interest, treating others with respect, not bringing the Council into disrepute. If you have concern about the conduct of a councillor (District, Parish or Town Council) and you think they have breached the Code, you are entitled to make a complaint. This should be done in writing using a complaint form (179kb) and sent to the Monitoring Officer, Bolsover District Council, The Arc, High Street, Clowne, Derbyshire S43 4JY. The complainant should ensure that they have clearly identified the breaches of the Code they are alleging against the Councillor. The complaint cannot be about a Council decision or service delivery issue. We have produced a summary of the complaints process (28kb) for ease of understanding.
Complaints are assessed by the Monitoring Officer who is responsible for deciding how each complaint is dealt with. The Monitoring Officer will decide, following consultation with an independent person, if the complaint is within the jurisdiction of the Code and if there should be an investigation, or if other action should be taken to address the complaint or the conduct of the Member, or if no further action is to be taken.
If a complaint is investigated it may lead to a Standards Committee Hearing and a sanction against the councillor concerned.
Parish Council Code of Conduct
Delegated Decisions Open or Close
The following executive decisions have been made by officers under delegated powers.
They are recorded and published in accordance with the Local Authority (Executive Arrangements) (Meetings and Access to Information) (England) Regulations 2012.
To search for a delegated decision below please search by year e.g. 2017 to view the decisions for that year.
Key Decisions Open or Close
A Key Decision is an executive decision which is likely to:
Result in the Authority incurring expenditure which is, or the making of savings which are, significant having regard to the Authority's budget for the service or function to which the decision relates; or
Be significant in terms of its effects on communities living or working in an area comprising two or more wards within the District.
The latest list of Key Decisions (published on 7 September 2018) and category C comms restructure notice contain items to be considered in private session contains all the key decisions the Executive expects to make. Key Decisions are decisions taken by Executive that have a cost or savings implication to the Council of £50,000 or more, or are significant in terms of its effects on communities living or working in an area comprising two or more wards in the District.
The latest decision notice is from the Executive on 10 September 2018.
- MPs and MEPs Open or Close
Scrutiny Open or Close
Please visit our main Scrutiny page.
We have four Contact Centres situated throughout the District where you can get an answer to your query either by speaking to an advisor over the telephone, face-to-face, via email or by writing into us. The Contact Centres are open from 9am to 5pm Monday-Friday and are located at:
- Bolsover Contact Centre, Cotton Street, Bolsover S44 6HR
- Clowne Contact Centre, The Arc, High Street, Clowne S43 4JY
- Shirebrook Contact Centre, 2A Main Street, Shirebrook NG20 8AW
- South Normanton Contact Centre, The Hub, Shiners Way, South Normanton DE55 2AA
The Contact Centres are your first point of contact with us and we have produced a leaflet (1.43MB) that highlights the wide range of services you can access from Council Tax to CAN Rangers and TV Licence Applications to Taxi Licences.
Compliments, Comments and Complaints Open or Close
Customer feedback may be negative, and we can focus on the mistakes we have made or things that our customers would like us to do better. However, we get far more Compliments than we do complaints or negative feedback. This feedback is important – to reassure us that we are doing a good job, and to praise staff. It is also a benchmark to help us improve and learn from our mistakes. We have written the Compliments, Comments and Complaints policy (334 kb) to help our staff deal with such feedback. You can also find our compliments, comments and complaints annual executive report fro 2015-16 here.
Everyone likes to be told they are doing a good job and staff at the Council are no exception. We would like you to tell us when we do something right, or if you're particularly pleased with any of our services. Please see our list of compliments
We would like to hear your suggestions on how we could improve, so please let us know by making a comment or suggestion. Your ideas will be forwarded to the most appropriate person who will consider your suggested changes when they next review their service.
We want you to complain if you feel you've been poorly or unfairly treated by any of our services and we will do our best to put things right when things have gone wrong.
You can make a compliment, comment or complaint about us or any of our services by completing the on-line Compliments, Comments and Complaints form, or you can write to us at Bolsover District Council, The Arc, High Street, Clowne, Derbyshire S43 4JY, or by calling into any one of our Contact Centres and asking one of our employees to put your complaint in writing for you.
If you are unhappy about a council service please contact the person or department you have been dealing with first. If you are unsure who to contact please telephone our Contact Centres on 01246 242424. We will try wherever possible to resolve the matter with you informally at that time (this is called frontline resolution). If the person you are dealing with is unable to do that they will offer you a call back from their line manager within 3 working days and/or advise you how to make a formal complaint (we call this a formal investigation).
If your complaint has been considered by us at the formal investigation stage and you remain dissatisfied with the outcome of that investigation and response, you can complete an Internal Review Complaint Form and your complaint will be reviewed by the Chief Executive Officer or an Executive Director.
However, if you are still not satisfied after you have fully completed our complaints procedure, then your next step would be to make a complaint in writing to the Local Government & Social Care Ombudsman or, in the case of housing matters, to your local Councillor, M.P. or the Housing Ombudsman Service. They will be able to provide you with advice on how to proceed further.
Complaints about Councillors
If you have a complaint or comment about one of our Councillors (sometimes called Elected Members) please refer to our BDC Complaints Form Localism Act or fill in our complain about a councillor form.
Customer Service Excellence Open or Close
How many enquiries do we get?
We are constantly striving to improve our service performance and we collate figures that detail the volumes of face to face and telephone enquiries that we have received at the Contact Centres for the period:
We became one of only a few nationally to achieve this standard at a corporate level, which was launched by the Government as part of its drive to improve customer service in the public sector. A surveillance visit by an independent assessor took place over two days and they concluded that ‘the authority is very customer focused and front line staff are their best advocates for this'...and 'overall performance is positive across nearly all of the sub-criterion and there are few areas of partial compliance'.
Customer Service Excellence (formerly Charter Mark) is a practical tool for driving customer focused change. The Customer Service Excellence standard is designed to operate on three distinct levels:
- As a driver of continuous improvement - by allowing organisations to self assess their capability, using the online self assessment tool.
- As a skills development tool – by allowing individuals and teams to explore and acquire new skills in the area of customer focus, customer engagement, thus building capacity for delivering improved services.
- As an independent validation of achievement – by allowing organisations to seek formal accreditation, demonstrate their competence, identify areas for improvement and celebrate success.
Customer Service Standards Open or Close
We have adopted Customer Service Standards on how we deal with customers by telephone, letter, face-to-face, email and other forms of communication. Our leaflet (1.7MB) explains our promise to customers together with a summary of our main standards.
Each year we set targets for our key customer service standards. This enables us to measure how we are performing against these important service standards. We also take part in Mystery Shopping and quality monitoring exercises to test our customer service and contact methods; the latest results can be viewed below:
- Contact Centre Performance Stats June 2018
- Contact Centre Performance Statistics - 1 April 2017 to 31 March 2018
- Call Monitoring Quality – Revenues & Benefits 2017
- Call Monitoring Quality - Contact Centre 2017
- Customer Service Standards April to December 2017
- Call Monitoring Quality Revenues and Benefits October 2016
- Call Monitoring Quality Contact Centres October 2016
- Call Monitoring Quality - Contact Centre July 2015 (71kb)
- Compliments Comments and Complaints Executive Report
- Customer Service Standards 2017-18
- Customer Service standards Annual Report 2016-17
- Key Customer Service Standards - Joint Customer Service Code of Practice and Standards (2mb)
- LGSCO Annual Letter and Report 2016/17
In order to help you access the services we provide and help you understand the standards that you can expect from these services we have produced a set of 8 Customer Information Booklets which can be printed off on request. Each booklet has a number of inserts and you can view these by clicking on the appropriate links below.
Number Title Inserts included 1 Business & Licensing
(Booklet updated August 2015)
Business Rates (49kb)
Business Services (31kb)
Economic Development and Investment (38kb)
Food Safety (38kb)
Health and Safety (36kb)
Town Centre Regeneration (31kb)
TV Licences (37kb)
2 Community Living
(Booklet updated August 2015)
Community Rangers (31kb)
Community Right to Bid (31kb)
Community Outreach Service(31kb)
Disability, Race and Gender Equality(30kb)
Disabled Facilities Grants (37kb)
Gold Card (38kb)
3 Environment & Waste
(Booklet updated August 2015)
Air Quality (33kb)
Bulky Waste (39kb)
Contaminated Land (40kb)
Dog Fouling & Stray Dogs (35kb)
Green Waste (35kb)
Litter and Flytipping (38kb)
Noise Control (38kb)
Pest Control (31kb)
Recycling & Composting Schemes (40kb)
Refuse Collections (40kb)
4 Housing & Council Tax
(Booklet updated August 2015)
Applying for a Council House (40kb)
Buying your Council Property (31kb)
Council Tax (51kb)
Housing and Council Tax Benefits (62kb)
How to Make a Payment (41kb)
Improvements and Adaptations (35kb)
Private Sector Housing (42kb)
Repairs and Maintenance (37kb)
Services for Older and Vulnerable People (32kb)
Tenancy Management and Participation (29kb))
Leisure & Culture
(Booklet updated August 2015)
6 Planning and Conservation
(Booklet updated April 2013)
Building Control (50kb)
Compliance with Planning Controls (40kb)
Conservation Areas and Listed Buildings (30kb)
Forward Planning (37kb)
Land Charges (28kb)
Planning Applications (29kb)
Trees, Hedgerows and High Hedges (39kb)
(Booklet updated August 2015)
Abandoned Vehicles (35kb)
Car Parking (38kb)
Dog Fouling and Stray Dogs (35kb)
Street Cleaning (34kb)
Street Furniture (36kb)
8 Your Council
(Booklet updated August 2015)
Applying for a Job at the Council(29kb)
Data Tranparency (46kb)
Doing Business with the Council(34kb)
Freedom of Information (44kb)
Parish and Town Councils(42kb)
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