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Bolsover Contact Centre, Cotton Street, Bolsover S44 6HA
Clowne Contact Centre, The Arc, High Street, Clowne S43 4JY (main headquarters)

Shirebrook Contact Centre, 2A Main Street, Shirebrook NG20 8AW
South Normanton Contact Centre, The Hub, Shiners Way, South Normanton DE55 2AA
Telephone 01246 242424

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Go!Active @ The Arc


In the Census 2011, 18,777 people (25% of the population) in Bolsover district declared that their day to day activities were limited due to disability or long term ill health.  

Social model of disability

Disability relates to the way society is organised, rather than by a person’s impairment or difference. If we remove barriers that restrict life choices for disabled people they can be independent and equal in society, with choice and control over their own lives.

Reasonable adjustments in services and employment - how we're improving access and opportunities for disabled people

One of the ways in which we are removing barriers and improving opportunities for disabled people is by making sure that we put reasonable adjustments in place. These help us to communicate with and enable disabled people using our services and help us to support our disabled staff.

Examples include:

  • Communicating in different accessible ways in line with our Equality and Diversity Policy for Service Delivery
  • Offering a reasonable adjustments service for disabled people so that we send written communications in the appropriate format for you
  • Improving access and facilities for disabled people and others in the buildings we use to deliver our services
  • Providing disabled toilet facilities in our buildings, meeting the Changing Places standard on key sites
  • Making hearing loops available in our Contact Centres and our public meeting rooms
  • Supporting local advice and support services for disabled people as well as inclusive activities and events
  • Providing disabled adaptations to homes to support independent living. These are funded by grants from Derbyshire County Council 
  • Providing specialist disability training for frontline staff so they can respond to individual needs
  • Signing up to Disability Confident which supports disabled people in recruitment and at work
  • Making adjustments so existing disabled employees can carry out their jobs and feel safe and supported at work
  • Supporting staff with an Occupational Health service and an Employee Assistance Programme where they can access information online on a wide variety of practical and wellbeing topics

Disability Derbyshire Coalition for Inclusive Living works to bring disabled people's ideas and experiences to developing services and public policies.

Action on Hearing Loss is a national charity which offers information and support to people who are deaf or hard of hearing.

Deaf and Hearing Support is based in Chesterfield. It aims to provide the best quality service for deaf and hearing impaired people in North Derbyshire. You can test various aids at their Resource Centre where they have the latest technology on display.

RNIB offer practical and emotional support to those losing their sight or who are blind or partially sighted.

Sight Support Derbyshire is a local charity which provides services, support and advice and information for registered blind and partially sighted local people.

Mencap is a national charity which works to improve the lives of people with a learning disability and their families.

MIND is a national charity which offers support and information on mental health.

Rhubarb Farm is an agriculture-based environmental social enterprise, based in Langwith, on the Derbyshire/Nottinghamshire border. The Farm uses the therapeutic organic horticulture model to develop skills, confidence and employability, and improve health and well-being.


 Our LGBT customerslgbt logo

Bolsover District Council has an Equality & Diversity Policy for Service Delivery which sets out what we expect from our staff, our Councillors and our partners. Our aim is to treat our customers fairly regardless of their sexual orientation or gender identity.

We assess our policies for any equality impact on members of the LGBT community and include LGBT issues in our corporate equalities training, which is mandatory for all new employees.  

Our partners

Bolsover District Council works with Derbyshire LGBT+ to ensure that we take account of our LGBT community’s needs and learn from best practice. Derbyshire LGBT+ offers a range of social and specialist support services around the county – find out more from their website.

Hate incidents

The Council is committed to tackling hate incidents and hate crimes in the District. If you are experiencing harassment or hate incidents because of your sexuality or gender identity, please don’t hesitate to contact them.

We want our LGBT community to feel confident in reporting hate incidents they have experienced or witnessed and we have a range of ways to help:

Do It Online - self-reporting tool

Download a Hate crime Form

Call our Contact Centre on 01246 242424

Stop Hate – an alternative reporting choice


It is Council policy to remove any offensive graffiti within 24 hours. Please report it via our Contact Centre on 01246 242424.

Domestic abuse

If you or anyone else is in danger, please call police on 999.

Bolsover Council’s in-house Domestic Abuse service offers information and sensitive support to LGBT people who live in the District. Contact them in confidence – details are available on our Community Safety page.

You can also contact the Derbyshire Domestic Abuse Helpline.

Derbyshire Domestic Violence and Sexual Abuse Service is a specialist and experienced provider of domestic abuse services. They are a local charity which offers a range of services appropriate to individual need to help and support women, men and children who are affected by domestic abuse.

Working for the Council

The Council introduced monitoring for sexual orientation to ensure that our recruitment and employment practices do not discriminate against LGBT applicants and staff. Not everyone provides this information but year on year, more applicants and existing staff have felt comfortable declaring their sexual orientation. We publish our Workforce Information annually.

Workforce Equality Information 2016

Equality Group










Gay, lesbian or bisexual





We have a comprehensive Harassment and Bullying Policy and Guidance on Transgender Issues in the Workplace to support our staff. All our employees receive induction training on equality and diversity.

Ann Syrett, Bolsover Council’s Leader, and Mary Dooley, Deputy Leader, raise the Rainbow Flag with Emma Procter, Bolsover Unison Branch, to commemorate IDAHOBiT Day.   


An Equality impact assessment looks at a policy or procedure and sees if it discriminates or is likely to discriminate against somebody because of their Race, Gender, Disability, Age, Sexual Orientation, Religion, Belief and any other likely characteristic.

If it is found that a policy or procedure does discriminate against someone we will do what we can to eliminate, minimise or counterbalance the discrimination.

There are several reasons why we conduct EIAs.. The benefits of impact assessment include:

  • They help to analyse our services to see if there if reflective representation from our communities  

  • They assist us in considering alternative policies or measures that might address any adverse impact

  • They help us to improve the way in which we develop our policies and functions by ensuring that they reflect the current equality & diversity legislative framework

  • They help to identify direct or indirect discrimination

  • They help us to better understand the needs and aspirations of the diverse communities we serve.

Equalities legalisation has now been extended so there is a statutory duty for gender and disability to conduct equality impact assessments. Our impact assessment process covers gender, disability, sexual orientation, age and religion and belief as well as race.

Joint Strategies and Policies:

EIA Empty Property Strategy

EIA Fly Tipping Policy

EIA Procurement Strategy

EIA Housing and Economic Development Strategy 2015 - 2020

EIA Bolsover Contact Centre

EIA Leisure Facilities

EIA Local Authority Mortgage Scheme Policy

BDC Strategies and Policies:

EIA Arts Strategy

EIA Bus Shelter Policy


EIA Minicom Service

EIA Vulnerable Adult Risk Management (VARM) Policy

EIA Leisure Facilities – The Arc



A new joint policy has been developed to explain what the law requires from those delivering public services and to support staff in dealing with our customers. The policy was approved by BDC Executive on 3 October 2016.

Joint Equality Policy

Equality monitoring is often not carried out because it is believed to be time-consuming, confusing, lacking in purpose or intrusive to customers. This guidance has been developed with these concerns in mind and offers best practice examples to help us get it right. 

Joint Equality Monitoring Guidance

We publish equality information in a variety of ways:

We have benchmarked our services against national standards for customer insight, organisational culture, information and access, delivery of services, and timeliness and quality of services.

Equality Act 2010: Public sector equality duties The Equality Act 2010 (Specific Duties) Regulations 2011 came into force on 10 September 2011. Under Section 147(1) of the Act, public bodies are required to show that they meet the public sector equality duties by:

  • Setting equality objectives
  • Publishing relevant, proportionate information showing compliance with the Equality Duty.

The following data is held by us and will be updated periodically. We have identified some gaps in information about our services and workforce which we are addressing, following an organisational restructure.

Open Government Licence All of our data is available to use or re-use under the Open Government Licence. This is an open licence for public sector bodies to license the use and re-use of their information and data easily. Use of information under the Open Government Licence is free. If you are intending to use or re-use any of our data please note the conditions of the licence. If we require you to make a specific form of attribution, this will be clearly referenced on the information concerned.

Citizen Panel Data

Compliments, Comments & Complaints Data

Electoral Registration Survey Data

Nationality Data

Population Data

Service Data

Workforce Data

Our workforce data is scrutinised by the Union Employer Consultative Committee (UECC) and published in our committee minutes.

Hate crime is crime that the person who has experienced hate crime, or any other person perceives to be motivated by hostility or prejudice towards any aspect of a person’s identity. Some hate crime offences carry additional penalties. Derbyshire Police monitor six strands of hate crime:

  • Disability
  • Gender identity
  • Race, nationality or ethnicity
  • Religion or belief
  • Sexual orientation
  • Subculture eg: Goth, Steampunk, Hipster


Our hate crime policy, reporting form and online reporting form can be found below:

Hate crime form
Hate crime guidance
Online reporting Form


Police forces also monitor religiously motivated hate crime specifically related to anti-Semitism and Islamophobia.

A hate incident is any incident, which may or may not be a crime, that the person who experienced hate crime or any other person perceives to be motivated by hostility or prejudice towards any aspect of a person’s identity. The police determine whether a hate incident is a crime.

Anyone who experiences or hears about a hate crime or hate incident in the District can report it to the Police or to Stop Hate UK. Reports are used to help those victimised, to bring perpetrators to justice, and to influence our work to stop Hate Crime.

Every incident should be reported, whether it is name calling in the street, damage to property, graffiti, physical assault, or any other type of incident that makes someone feel upset at being targeted. Please report all hate incidents to us immediately so we can investigate them fully. 

Derbyshire Law Centre has produced a Hate and Harassment Toolkit (1.13MB) for people to refer to.

Stop Hate UK

In Derbyshire, you can get support and report hate incidents to Stop Hate UK online via their website or by:

Phone            0800 138 1625

Text Relay    18001 0800 138 1625

If you use British Sign Language, you can access it here

If you have a learning disability, you can get Easy Read information and find out ways to report what’s happened here.

LGBT hate crime can be reported here.   

Anyone can report hate crime and access support - victims and witnesses. You can remain anonymous if you wish.


Derbyshire Safe Places Scheme

A safe place is somewhere people with a learning disability can go if they feel scared, are lost or need help when they are out and about. Find out more about the Derbyshire Safe Places Scheme here.  

Online hate material

You may come across a lot of material on the internet that offends you, but very little of it is actually illegal. UK laws are written to make sure that people can speak and write, even offensive material, without being prosecuted for their views. 

Find out more about what you can do about on-line hate material via the True Vision website here.  

Births, Deaths, Marriages contacts

  • Tel: 01246 242424
  • Email: 
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