Contact Us

Telephone 01246 242424

click here
to see what services we are responsible for


Bolsover Contact Centre, Cotton Street, Bolsover S44 6HA
Clowne Contact Centre, The Arc, High Street, Clowne S43 4JY (main headquarters)


Shirebrook Contact Centre, 2A Main Street, Shirebrook NG20 8AW
South Normanton Contact Centre, The Hub, Shiners Way, South Normanton DE55 2AA


When is my bin collection?

Find my Councillor

My Area

See what services are available in your area

Go!Active @ The Arc

We have a duty under benefit regulations to ensure that benefit is only paid to bona fide persons.
We carry out investigations where it is felt that claimants are receiving benefit to which they are not entitled. Benefit fraud is a crime and is dealt with in the appropriate way. This action could be prosecution in Court, possibly leading to a criminal record or imprisonment. Anyone found committing benefit fraud will have to pay back any money to which they had no entitlement and some may have additional action taken against them.

If you know, or suspect, that a person is claiming Housing Benefit and/or Council Tax Support that they are not entitled to please contact us immediately. For example someone could:

  • Claim benefit for a property and live somewhere else;
  • Have other people living in the property but they have not told us about them;
  • Are working and claiming Income Support or Job Seekers Allowance;
  • Have failed to declare to us ALL of their income; or Have failed to inform us about their savings or investments (including property that they own).

If you believe someone to be claiming benefits fraudulently, you can call us or contact the Department for Work and Pensions.

Licensing & Permits contacts

  • Tel: 01246 217877
  • Email: 
    This email address is being protected from spambots. You need JavaScript enabled to view it.
Go to top