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Bolsover Contact Centre, Cotton Street, Bolsover S44 6HA
Clowne Contact Centre, The Arc, High Street, Clowne S43 4JY (main headquarters)

Shirebrook Contact Centre, 2A Main Street, Shirebrook NG20 8AW
South Normanton Contact Centre, The Hub, Shiners Way, South Normanton DE55 2AA
Telephone 01246 242424

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Go!Active @ The Arc

We have over 5,000 houses, bungalows and flats to rent throughout the District to help suppoprt vulnerable and elderly people. We understand that every property we manage is someone's home and we aim to provide a tailored service to meet the needs of all our tenants. 

We operate a Choice Based Lettings (CBL) scheme for allocating properties. We also work in partnership with Chesterfield Borough Council, North East Derbyshire District Council, Rykneld Homes and Bassetlaw District Council and properties from each are advertised weekly.

Buying Your Home

Right to Buy allows most council tenants to buy their council home at a discount. 

You can get a discount on the market value of your home when you buy it if you qualify for Right to Buy. The maximum discount is £77,900 across England, except in London boroughs where it’s £103,900. It will increase each year in April in line with the consumer price index (CPI).

The discount is based on:

  • how long you’ve been a tenant with a public sector landlord
  • the type of property you’re buying - a flat or house
  • the value of your home

If you’re buying with someone else, you count the years of whoever’s been a public sector tenant the longest. You will usually have to repay some or all your discount if you sell your home within 5 years. You might get a smaller discount if you’ve used Right to Buy in the past. Find our more from the Gov.uk website.

Improvements

Tenants may carry out improvements to their home provided they obtain written permission from us first. We will only refuse permission for specific reasons of safety or detriment to the property. If we grant permission this will always be in writing and may be conditional on certain conditions (for example, work being carried out by a qualified contractor)

Tenants are responsible for obtaining any planning permission and building regulations approval. They must submit full details (and plans if appropriate), together with the name(s) of those who will carry out the work, to us for approval. Wherever possible, an Inspector will arrange to visit to discuss the proposals. Tenants must not start work before they have permission in writing.

Please read our home improvements guide for full details on external and internal improvements, including if you live in a listed building.

Sheltered Accommodation

Sheltered housing accommodation is unfurnished properties specially designed or adapted for older people to maintain independent living. We have a number of schemes across the District and housing applicants may be eligible for sheltered housing according to age and needs.

Our Housing Needs Officers will carry out an assessment of applicants and maintain a waiting list until suitable properties become available. Sheltered housing offers the following:

  • A Scheme Manager living on site
  • Laundry
  • Communal lounge and kitchen
  • Guest bedroom
  • District heating system
  • Concessionary TV licence scheme
  • Organised activities and events

What does the Scheme Manager do?

Although the Scheme Manager lives on site they are normally available Monday - Friday 9.00 am until 5.00 pm, this may differ from scheme to scheme. Our mobile wardens are available in an emergency when the Scheme Manager is not on duty.

They will produce and review support plan based on all tenants individual needs, they will provide advice and support to tenants and develop and facilitate social activities in the scheme. They will not provide personal care such as bathing, getting dressed or preparing and cooking individual meals but depending on their support plan will liaise with relevant agencies.

Concecessionary TV Licence scheme

The TV Licensing Authority has agreed a group TV licence for some of our sheltered housing schemes. If you qualify you will pay £7.50 fee each year for your licence. If you are 75 years old or registered blind you will automatically qualify for a free TV licence. Please find the latest concessionary tv licence document from May 2017 here.

Business Contacts

Business Contacts

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