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Bolsover Contact Centre, Cotton Street, Bolsover S44 6HA
Clowne Contact Centre, The Arc, High Street, Clowne S43 4JY (main headquarters)


Shirebrook Contact Centre, 2A Main Street, Shirebrook NG20 8AW
South Normanton Contact Centre, The Hub, Shiners Way, South Normanton DE55 2AA

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Our first thoughts and deepest sympathies are for all those affected by recent events at the Grenfell Tower Block in West London, and to the members of the emergency services who responded to this tragic incident.  The full details of what happened in London are not yet available and we would not want to speculate on the situation.

However, understandably there have been concerns about the risk to our own housing stock and to address this we are able to provide the following information.  

We do not have any medium or high rise blocks of flats. However, as further information about the London fire becomes available, we will review the implications on all our housing stock. 

We complete regular safety inspections of our sheltered housing schemes, including fire risk assessments which are carried out by a third party professional.    

Some of the early concerns about Grenfell Tower are based around the type of cladding used.  This is very different from the Rendered External Wall Insulation fitted by us to some properties.  We use different materials and the method of installation is different. 

In addition to housing stock, we also manage a portfolio of commercial premises, most notably Pleasley Vale Mills and The Tangent. These multi-tenanted properties have robust fire safety procedures in place which in recent years have been reviewed by the Fire Service. Fire Risk assessments are undertaken at relevant intervals by fire safety professionals and supported by frequent Health and Safety inspections and fire drills.

We will continue to provide information to Government who are collating data from across the country. We will review our practices in light of the event and are working to determine if we need to make any changes. 

We trust that this provides all the necessary information to provide reassurance to tenants.  However, please contact us if you need further information on 01246 242424. 


We’ve had the X-Factor and Britain’s Got Talent, but have you got what it takes to get nominated for the Bolsover District Sports Awards?

The search is on for the top sporting successes of the last year as the Bolsover Sports Awards aims to recognise and reward the top local sportsmen, women, volunteers, schools and clubs from across Bolsover District.

And this year, we have teamed up with the Bolsover District School Sport Partnership to include more emphasis on schools and young people. The categories are split into two sections – Community and Schools – and with 29 awards such as Sportsperson of the Year, School Team Achievements, Staff Volunteer and Team of the Year up for grabs, there is sure to be an award for you.

Nominations can be received from any individual, club or team involved in schools or sports organisations within Bolsover District and the nominee must be involved in a sport recognised by Sport England. Each category has qualifying criteria and must be based upon performances from September 2016 to August 2017.

Cabinet Member for Leisure, Councillor John Ritchie said, “We’ve refreshed the award categories so we can recognise the important part schools and young people play in sport. You don’t have to be a world beater or have won every medal in your sport – as it is also about the enjoyment and contribution people make to sport in general that we want to recognise and say ‘well done’.

“So, if you know someone who has overcome the odds to play, dedicated their life to sport or is a member of your club and displayed an outstanding level of personal achievement, then we want to hear from you.”

The awards ceremony will take place in October and the winners of the Bolsover District Awards will be submitted for the Derbyshire Sports Awards.

The deadline for nominations is 8 September 2017. Eligibility criteria (4.67MB) and application forms (Community (247kb) and School (250kb)) will be sent to all sports clubs and schools in Bolsover District asking for nominations and they can also be picked up from our offices or by telephoning 01246 242366.

We have unveiled plans for a £1million expansion of a Shirebrook business hub.

The Tangent Business Hub on Brook Park already provides 34 high quality business units which were constructed in 2012 at a cost of £4.7million. The project has been so successful that we have decided to expand the offering, introducing a new additional facility to meet a growing demand.

The investment will deliver seven brand new industrial units with roller shutter doors, ranging from 1,000 to 1,300 square feet and complimenting the existing managed workspace at The Tangent. The units will be licensed for B2 (general industrial), B8 (storage or distribution), B1b (research and development of products or processes) and B1c (for any industrial purpose) use.

The park itself offers plenty of car parking spaces as well as a cycling park for locally-based tenants and their work force who wish to commute by bike.

Council Leader, Councillor Ann Syrett said, “We are very excited about the potential these additional units can bring to the Tangent and wider area.

“We have been overwhelmed by the support and interest we have received, not just from local businesses who are keen to move in, but also from bigger businesses who want to come to the Park.

“In spite of the economic uncertainty, the interest shown indicates that Bolsover District is a place to do business and where industry is growing.”

The construction work is being managed by Rider Levett Bucknall and the construction work undertaken by Robert Woodhead Limited and has now started with a completion date of November 2017.

The new units will be let on competitive and flexible terms. To register your interest in the units please contact: This email address is being protected from spambots. You need JavaScript enabled to view it. on 01246 242389.

We have received national recognition for our very strong customer focused culture within and across the organisation.

An external audit of our services found that they are providing ‘excellent’ services to their local communities.

This year’s assessment had an emphasis on how we interact with customers and provides information, works with hard to reach and disadvantaged groups/individuals, promotes a culture of customer service and works with the wider community, all while continuing to benchmark performance and improve.

The Assessor spent time talking to customers, employees and managers and their report provides detailed feedback with many positive comments such as ‘the Council continues to show continued improvements in all of the services areas reviewed’ and that ‘there remains a very strong customer focused culture within and across the organisation’.

We first achieved the national Customer Service Excellence Standard back in 2011 and have successfully retained it since. From 2014, we have been subject to a number of annual inspections, the latest being in April 2017.

Cabinet Member for Neighbourhood Services, Councillor Brian Watson said, “This is great news. To continue to be recognised for providing good customer service - despite the cuts we have had to endure - shows we are performing well and put customers at the heart of what we do.

“We have always felt that consulting residents on our services and providing good customer service goes hand in hand and this is something we will continue to do and improve upon.”

The report also highlights that we are considered to be ‘compliance plus’ in three additional elements (hard to reach and disadvantaged focus, staff promote customer service culture and working with the wider community) to the one currently held for consultation and engagement.

Councillor Watson added, “We welcome external assessments as they give you an outside view of how we are actually performing and not how we think we are doing. What we will do now is look at the report in detail and make sure the plans we put into place continue to provide good quality services for our local communities.”

A copy of the summary report (1MB) is available to download.

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