Contact Us

Telephone 01246 242424

click here
to see what services we are responsible for


Bolsover Contact Centre, Cotton Street, Bolsover S44 6HA
Clowne Contact Centre, The Arc, High Street, Clowne S43 4JY (main headquarters)


Shirebrook Contact Centre, 2A Main Street, Shirebrook NG20 8AW
South Normanton Contact Centre, The Hub, Shiners Way, South Normanton DE55 2AA


When is my bin collection?

Find my Councillor

My Area

See what services are available in your area

Go!Active @ The Arc

New Contact Centre due to open in April 

Residents in Bolsover town are set to get a new Contact Centre as we are relocating our current office onto Cotton Street.

The Contact Centre will be relocated from its current location in Sherwood Lodge to the former Natwest Bank property on Cotton Street and will be open from 9am on Tuesday 19 April 2016.

The property has been refurbished and will give customers the chance to make face-to-face enquiries about council services, make automated payments and will also be home to JobCentre Plus as well.

The current Contact Centre will close at 5pm on Friday 15 April and will re-open at 9am on Tuesday 19 April 2016. During the day’s closure (Monday 18 April 2016) residents and customers can still access council services and make automated payments, at our three other Contact Centres in Clowne, Shirebrook and South Normanton or use the website.

Cabinet Member for Customer Services, Councillor Terry Connerton said, “We are delighted with the new property and can’t wait for it to open. It’s in the perfect location, right in the heart of the town and brings back into use an empty property.

“There will be no change to the service provided as customers will be able to do everything they currently can at Sherwood Lodge, but with the added benefit of also having JobCentre Plus under the same roof as well.”

Phil Higginson, Midland Shires District Manager said, “We are extremely excited to have the opportunity to work with Bolsover District Council. The co-located model of working not only protects public funds, by delivering an efficient service, but much more importantly delivers a synergy of all local services for the benefit of the local community. We believe this an excellent model of future working that meets DWP’s vision for 2020. ”

Date issued: 7 April 2016

Castle Leisure Park set for refurb

A Bolsover sports and leisure park that has been subject to continuous acts of vandalism and anti social behaviour is set to get a makeover.

We are to invest over £70,000 in Castle Leisure Park that will see the current All Terrain Pitch (ATP) replaced with a Multi-Use Games Area (MUGA) and repairs undertaken to the other buildings and facilities. castle leisure park entrance, sign and all terrain pitch

Over the years, the site has seen its hot water cylinder and pipes stolen, the ATP vandalised and the ‘carpet’ ripped up, fencing damaged and cricket pavilion vandalised.

The initial refurbishment will include:

  • Conversion of the ATP to a tarmac MUGA
  • Dry rot treatment in cricket pavilion
  • Reinstatement of hot water to football changing rooms.

Further works have also been identified to bring the rest of the facilities up to standard as part of a five-year plan.

By changing the ATP to a MUGA means that the facility will be available on a ‘free to use’ basis for the local community and especially attract the younger elements of the community allowing them access to fitness facilities.

Cabinet Member for Leisure, Councillor Mary Dooley said, “Over the years the site has been subjected to a continual stream of vandalism that has rendered some of the facilities unusable. Our aim is to continue to provide leisure and sporting facilities on this site and this refurbishment will help us do that in a sustainable manner.

“This investment is much needed and will improve the facilities and also provide local people with the chance to use the MUGA free of charge. It will also tie in very nicely with the huge investment we are making in the refurbishment of the Model Village.”

The site currently plays host to a floodlit 5-a-side ATP, 2 x football pitches and a pavilion, a cricket pitch and pavilion and 2 x bowling greens and pavilion.

The investment is subject to our Call In procedure.

Date issued: 5 April 2016

Innovative project heard by MPs

A project aimed at assisting young people into employment and preventing homelessness has been heard by an All Party Parliamentary group of MPs.

Officers from North East Derbyshire District Council (lead authority for the project) presented the Ambition scheme (on behalf of the schemes partners) to Members of Parliament and Civil Servants at the House of Commons.

They highlighted how the innovative Ambition project is assisting young people aged 16 – 24 into employment and how it is also helping them with any housing issues they might have, preventing homelessness where possible.

They gave a presentation about the project to demonstrate how a holistic approach to these issues can transform the lives of young people, how these issues affect rural areas as opposed to large cities and the different solutions required in an area like North Derbyshire.

North East Derbyshire District Council’s Leader, Councillor Graham Baxter MBE said, “It’s great that the issues we are faced with in our part of the world are being brought to ministers’ attention and heard on a national stage. The project has been a huge success to date and one that we feel should be used as a template for other areas to follow whose young people are faced with similar issues and problems.”

The All Party Parliamentary Coalfield Communities Group agreed to support the Council in inviting Marcus Jones MP (Parliamentary Under Secretary of State (Minister for Local Government)) who has responsibility for homelessness to visit North East Derbyshire to look at the project in more detail.

The Ambition project is run over five Local Authority areas; Bolsover, Chesterfield, Derbyshire Dales, North East Derbyshire and Bassetlaw with North East Derbyshire District Council taking the lead.

For further information please telephone 01246 217319.

Make sure you know how to have your say on 5 May

Voters are being reminded to make sure they are ready to take part in the elections on Thursday 5 May.

There is a Police and Crime Commissioner election for the Derbyshire police force area.

Janie Berry, Police Area Returning Officer for Derbyshire said, “With the elections fast approaching, we want to make sure that everyone knows how to cast their vote with confidence on 5 May.

“Anyone looking for more information will likely find the answer to their questions at www.aboutmyvote.co.uk, and they can get in touch with the team at Bolsover and North east Derbyshire District Councils if they have any further queries”.

Ben Brook, Head of the Electoral Commission, English Regions, said, “There are elections taking place all over England on 5 May, so wherever people live it’s important that everybody knows how to take part and have their say on issues in their local area.

“A lot of people don’t know what to expect on polling day, especially if they haven’t voted before, but with so much information available online and through your local Electoral Services team, we hope everyone will be able to feel confident about casting their vote in May”.

Here’s a rundown of things you need to know before polling day.

Make sure you vote in time

  • Polling stations will be open from 7am to 10pm on Thursday 5 May. You had to have applied to register to vote by midnight on 18 April in order to be able to vote on 5 May.
  • Your poll card will have been sent to the address where you are registered. It will say where your polling station is. You can only vote at the polling station that is stated on your own poll card.
  • Plan what time you will be able to cast your vote at the polling station, leaving plenty of time before the 10pm deadline. 
  • If you are in a queue at your polling station at 10pm you will still be able to vote.If you arrive at the polling station after 10pm then the poll will be closed and you will have missed your chance to take part.

Postal Voting

  • If you have a postal vote, make sure it is returned by 10pm on Thursday 5 May.
  • If you have not had time to post it before polling day, then you can take it to the polling station on polling day and hand it in. Your poll card tells you where your polling station is. Postal votes that arrive after 10pm on May 5 will not be counted.

Proxy voting

  • If you’ve appointed a proxy, then they need to make sure they are able to vote at the correct polling station on your behalf.
  • If you are suddenly unable to vote in person, because you have a medical emergency which prevents you from attending on polling day, or your occupation, service or employment means that you cannot go to the polling station in person, and you only become aware of that fact after the deadline, then you may be entitled to appoint an emergency proxy.
  • You can apply for an emergency proxy up until 5pm on polling day. You should contact your local electoral registration office directly to ask about this.

What you need to take with you

  • Just yourself!
  • You can take your poll card with you to show the polling station staff when you arrive. They will still ask for you to confirm your name and address. If you don’t have it with you, just tell the polling station staff your name and your address and they can check whether you’re on the electoral register. 

Social media

  • Social media is a great way to let your friends and family know you have voted and to encourage them to do the same. So use Twitter, Facebook and any other social media accounts you have to get the message out there.
  • Remember- pictures of you before you go into or after you leave the polling station are great to use on social media posts but don’t take a picture of yourself inside the polling station as if you post this it could be a breach of the law.

How to fill out your ballot paper

  • The staff at the polling station will give you a ballot paper listing the candidates you can vote for.
  • Staff are on hand at the polling station to provide advice on the voting process.
  • If you are disabled, you can ask the Presiding Officer for help and they can mark the ballot paper for you. You can also ask someone else to help you (e.g. a support worker, as long as they are either a relative or an eligible elector).
  • If you have a visual impairment, you can ask to see a large print ballot paper or you can ask for a special voting device that allows you to vote on your own in secret.
  • Take your ballot paper into a polling booth so that no one can see how you vote. Read the ballot paper carefully, it will tell you how to cast your vote. Do not write anything else on the paper or your vote may not be counted.
  • Mark your ballot paper according to the instructions. A pencil will be provided for you to do this, but you may use your own pen if you prefer.
  • If you make a mistake on your ballot paper, don’t worry, So long as you haven’t already put it in the ballot box just let the polling station staff know and they can issue you with a replacement ballot paper.
  • Fold your completed ballot paper in half and pop it in the ballot box - and that’s it done!

There is more information and a list of elections taking place on About My Vote website or call 01246 242422.

Date issued: 4 April 2016

Latest Promotion

Annual Canvass 2018 social media slides2

What's on

18 Aug 2018 17:00- 
 Clowne Pop-Up Cinema
07 Sep 2018 19:00- 
 Friday Night Cabaret Evening
08 Sep 2018 17:00-22:00 
 Clowne Pop-Up Cinema
14 Sep 2018 19:30- 
 Electric 80s Theme Night
05 Oct 2018 19:30- 
 Back to the 90s Theme Night
19 Oct 2018 19:30- 
 Swinging 60s Theme Night
02 Nov 2018 18:30- 
 Bonfire and Fireworks Display

Latest Tweets

Go to top