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Bolsover Contact Centre, Cotton Street, Bolsover S44 6HA
Clowne Contact Centre, The Arc, High Street, Clowne S43 4JY (main headquarters)

Shirebrook Contact Centre, 2A Main Street, Shirebrook NG20 8AW
South Normanton Contact Centre, The Hub, Shiners Way, South Normanton DE55 2AA
Telephone 01246 242424

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Before you are able to be offered a Council property you need to be on our Housing Register. The booklet Housing Application Guide (659kb) gives information on completing the application form (465kb). Please note that any applicant who completes the housing application form and is living in rented accommodation (excluding Bolsover District Council tenants) you will have to have the private and confidential checklist (165kb) completed by your current landlord otherwise your application will not be processed.

If you need further assistance in completing the form, or answering any of the questions, this is available at any of our Contact Centres.

Once your application has been received, points will be awarded, determined by housing need, but priority will be given to persons occupying unsatisfactory or temporary housing, or are vulnerable for other social, economic or medical reasons.

For further details please see our Choice Based Lettings booklet (608kb) leaflet or the full Housing Allocation Policy (608kb).

Bolsover Lettings

Bolsover Lettings is our Choice Based Lettings System. This system allows anyone with an active application on the housing waiting list, to search, select and apply for a new home of their choice across Bolsover District and its Sub Regional partners (within the usual eligibility criteria).

Bolsover Lettings gives you more choice about where you want to live. It also gives you a better idea of what properties are available in your area. Every week we will advertise most of the available Council and in time Housing Association properties. You can look at the adverts and decide whether you want to be considered for any of the properties advertised.

Properties will be advertised on the website and will be displayed at our Contact Centres.

To bid for a property you can:

  • On the internet 
  • Through Contact Centre employees.

Mutual Exchanges

If you are a secure tenant you can exchange or 'swap' your property with another tenant, subject to set conditions. 

The Housing Department is in the process of introducing a new mutual exchange system called swapandmove. This new service is available free of charge to our tenants and matches you with other tenants both locally and nationally who you may wish to swap homes with.

To register with swapandmove:

•          Visit www.swapandmove.co.uk to register

•          Enter details of your current home and the home you want

•          See your possible swaps

After you have registered your application the Housing Department will originally need to approve your application and after that you will be able to use the website to contact anyone you are interested in swapping with. When you register you can sign up to receive a regular email telling you when there are any new swap properties that meet your requirements.

Further details are available on the Bolsover Lettings website or by contacting the Housing Department on 01246 242424.

Rent

Council house rents are reviewed annually and the changes comes into effect on the first Monday of April. We are legally obliged to give you 28 days notice of any changes to your rent.

There is a range of payment options available for you to pay your rent including:

  • Over the internet - this is through our secure payments page.
  • By direct debit (484kb) - this is our preferred method. We currently offer payments every fortnight, 1st, 15th or 27th of the month or on the last Friday of the month and from April 2015 we will be introducing weekly direct debits.
  • Telephone - please ring 0300 4560503 at any time to connect to our automated telephone payment system. You will need a touch tone telephone and your reference number and debit card details. Or you can ring during office hours where our Contact Centre advisors will be able to take a payment from you.
  • In person - at any of our Contact Centres by cash, cheque or debit card. Please note we do not accept Credit Cards.
  • By Rent Collector - we have a team of Rent Collectors who can collect your rent on a fortnightly basis, they can only take cash and cheque payments.
  • By post - cheques should be made payable to Bolsover District Council and posted to Bolsover District Council, The Arc, High Street, Clowne, Derbyshire S43 4JY. Please write your reference number on the back of the cheque so that we can process your payment. Cash should not be sent through the post

Please contact the Tenancy Management Officer at your local Contact Centre to discuss these options.

Please see our Rents FAQ for further details on when do you pay, what to do if you are in credit, if you owe rent and how the rental income is spent. 

Repairs

We spend significant amounts of money repairing and improving our housing stock and we aim to deliver a high quality customer focused repair and maintenance service which carries out repairs quickly and efficiently and keeps our properties in a good state of repair.

We set ourselves key aims and objectives to do this, including providing a reliable day-to-day repairs service, repairing empty properties before new tenants move in, developing standards for the service in line with customer's wishes, carrying out regular servicing of heating systems excluding electric and ensuring our tradesmen are qualfied and trained to a high standard.

Our repairs team also includes a number of inspectors and our own team of workers, but please note that some work is carried out by contractors on our behalf. We also follow the Government's Right to Repair scheme that makes sure that certain small urgent repairs which might affect tenants' health, safety or security, are done quickly and easily. You can also report a repair on-line via our repair reporting system that takes you through the process of reporting your repair step by step; by Facebook or Twitter.

More detailed information can be found in our Repairs Handbook that is issued to every tenant when they sign their tenancy agreement or in our Rechargeable Repairs Policy (207kb).

 

We have over 5,000 houses, bungalows and flats to rent throughout the District to help suppoprt vulnerable and elderly people. We understand that every property we manage is someone's home and we aim to provide a tailored service to meet the needs of all our tenants. 

We operate a Choice Based Lettings (CBL) scheme for allocating properties. We also work in partnership with Chesterfield Borough Council, North East Derbyshire District Council, Rykneld Homes and Bassetlaw District Council and properties from each are advertised weekly.

Buying Your Home

Right to Buy allows most council tenants to buy their council home at a discount. 

You can get a discount on the market value of your home when you buy it if you qualify for Right to Buy. The maximum discount is £77,900 across England, except in London boroughs where it’s £103,900. It will increase each year in April in line with the consumer price index (CPI).

The discount is based on:

  • how long you’ve been a tenant with a public sector landlord
  • the type of property you’re buying - a flat or house
  • the value of your home

If you’re buying with someone else, you count the years of whoever’s been a public sector tenant the longest. You will usually have to repay some or all your discount if you sell your home within 5 years. You might get a smaller discount if you’ve used Right to Buy in the past. Find our more from the Gov.uk website.

Improvements

Tenants may carry out improvements to their home provided they obtain written permission from us first. We will only refuse permission for specific reasons of safety or detriment to the property. If we grant permission this will always be in writing and may be conditional on certain conditions (for example, work being carried out by a qualified contractor)

Tenants are responsible for obtaining any planning permission and building regulations approval. They must submit full details (and plans if appropriate), together with the name(s) of those who will carry out the work, to us for approval. Wherever possible, an Inspector will arrange to visit to discuss the proposals. Tenants must not start work before they have permission in writing.

Please read our home improvements guide for full details on external and internal improvements, including if you live in a listed building.

Sheltered Accommodation

Sheltered housing accommodation is unfurnished properties specially designed or adapted for older people to maintain independent living. We have a number of schemes across the District and housing applicants may be eligible for sheltered housing according to age and needs.

Our Housing Needs Officers will carry out an assessment of applicants and maintain a waiting list until suitable properties become available. Sheltered housing offers the following:

  • A Scheme Manager living on site
  • Laundry
  • Communal lounge and kitchen
  • Guest bedroom
  • District heating system
  • Concessionary TV licence scheme
  • Organised activities and events

What does the Scheme Manager do?

Although the Scheme Manager lives on site they are normally available Monday - Friday 9.00 am until 5.00 pm, this may differ from scheme to scheme. Our mobile wardens are available in an emergency when the Scheme Manager is not on duty.

They will produce and review support plan based on all tenants individual needs, they will provide advice and support to tenants and develop and facilitate social activities in the scheme. They will not provide personal care such as bathing, getting dressed or preparing and cooking individual meals but depending on their support plan will liaise with relevant agencies.

Concecessionary TV Licence scheme

The TV Licensing Authority has agreed a group TV licence for some of our sheltered housing schemes. If you qualify you will pay £7.50 fee each year for your licence. If you are 75 years old or registered blind you will automatically qualify for a free TV licence. Please find the latest concessionary tv licence document from May 2017 here.

The Derbyshire Handy Van Network is open to people who are 60 and over or who have been referred to us by one of our partner organisations. Our Handy Van person can visit your home to help with the following:

  • Home fire safety checks
  • Checking and fitting smoke alarms
  • Energy efficiency advice
  • Practical tasks


The service can help with practical tasks such as:

  • Changing light bulbs
  • Removing or hanging curtains
  • Fitting blinds
  • Securing carpets and rugs
  • Fitting key safes and grab rails
  • We can also (with your permission) contact other organisations on your behalf to help you access additional services that may benefit you, for example The British Legion or the Citizens Advice Bureau.

Unfortunately the service cannot offer an emergency service for plumbing or electrics. If you need help finding a reliable, local company to carry out work at your property Derbyshire County Council can provide details of businesses who have registered on their Trusted Trader Scheme.

The Handy Van service is available Monday to Friday from 9.00am to 5.00pm, call 0203 5354999 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to request a visit. Each household will be able to access this free service twice a year.

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