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Telephone 01246 242424


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to see what services we are responsible for

 

Bolsover Contact Centre, Cotton Street, Bolsover S44 6HA
Clowne Contact Centre, The Arc, High Street, Clowne S43 4JY (main headquarters)

 

Shirebrook Contact Centre, 2A Main Street, Shirebrook NG20 8AW
South Normanton Contact Centre, The Hub, Shiners Way, South Normanton DE55 2AA

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The most common enquiries are about disturbance from neighbours, such as loud music and televisions, barking dogs, vehicle repairs and DIY noise. Other problems include burglar and car alarms, building site noise, noise made by businesses, licensed premises and noise in the street. For us to take action we need to be sure that the problem is a 'statutory noise nuisance'.

Upon receiving a complaint we will require you to keep records of the noise nuisance. This may be used as evidence in a Magistrates Court at a later date. After submitting these records, our officers will undertake an investigation using a range of equipment including sound level meters and digital recordings.

Where a nuisance is found to exist, or is likely to occur or re-occur legal action may be taken against the person responsible to abate and prevent its recurrence.
 
Barking Dogs
Barking Dogs are commonly complained about. But many dogs like to bark! It's a totally natural thing for them to do and in most cases it doesn't cause any problems. However, sometimes a dog may bark a lot, disturbing neighbours, keeping you awake at night or frightening visitors to your home. A barking dog is lonely, bored or unhappy. If you have to leave your dog, make sure it has had enough exercise. If necessary leave the radio on to keep it company and get a neighbour to look in. You can report an issue about a dog barking using our 'Do it Online’ button.

Burglar Alarms
Can be reported via our ‘Do it Online’ button.
 
Commercial Noise
If you are disturbed by such a noise or odour, and are able to identify the source, try visiting the premises and speaking to the Manager. In many cases, they are not aware that there is a problem and are happy to try to resolve it. If this is not successful, you can ask us to investigate. You can do this via our ‘Online Services’ button. Be prepared to provide your own details, and information relating to the noise and how it affects you. You may be asked to keep a diary of the disturbance.
 
Fireworks
If we judge noise from fireworks to be a statutory nuisance we can issue an abatement notice under the Environmental Protection Act 1990. As firework noise is short lived, in practice it can prove difficult to locate the source. To avoid noise problems with fireworks we recommend that you:
Tell your neighbours about the display
Locate the fireworks away from buildings that could reflect noise
The UK Firework Review website contains the main laws, regulations and other key points you will need to be aware of when you buy and use fireworks in the UK.
 
Loud Music
Please be aware that noise from loud music can be considered a nuisance to neighbours at any time of day or night. If you are disturbed by loud music, then please speak to your neighbour in the first instance. If this does not work, then we can investigate this for you. If we receive a complaint of loud music the investigating officer will consider the following when assessing nuisance:

The volume of music, and in particular the bass content which gives the distinctive "bass thump" in neighbouring properties. Please remember that the volume of music should decrease as the evening draws on.
The duration of the noise - Neighbours may tolerate the playing of music, but prolonged or excessive bouts of music during the day or night is likely to be disturbing. Sleep disturbance is the most common reason for reporting parties/gatherings to us so be wary of the likely impact that this will have on your neighbours. You can report loud music via our ‘Do it Online’ button.

Noisy Neighbours
If you are concerned about noise coming from a neighbour’s property, a local business, vehicles or equipment in the street, often the best way to deal with the problem is to go to the source. Think about talking to the person or company responsible for the noise and explaining how their noise is affecting you. You may find that they don’t know they are disturbing you and often a friendly informal approach is enough to sort out the problem and maintain good relations.
 
If you don't feel that you can approach the person or company involved we can contact them on your behalf.
We will ask you to keep a diary of the noisy occurrences for approximately two weeks and we may come out and listen to the noise ourselves, and contact the other party/your neighbour. We will suggest a solution or compromise to both parties if we consider the noise to be unreasonable. However, it is possible that we feel there is no justification for our involvement. In this case, we would offer advice to you, and explain the reasons for our decision.
 
We cannot respond to anonymous complaints as we need to prove nuisance at the home of the people disturbed by the noise. You can report a noisy neighbour by using the ‘Do it Online’ button.
 

 

We provide advice and treatment services covering a range of domestic pests such as rats, mice, fleas and wasps. This service is for domestic premises only and adheres to our Pest Control Policy (194kb). No treatment in commercial premises will be undertaken. Please click here for Pest Control informatino for residents.

The pest control service will be provided within the boundary of domestic premises only for the eradication of:

Treatment Timescale for appointment Charge

Rats inside your property

1 working day No charge
Rats outside your property 5 working days No charge
Bed Bugs 5 working days Standard Fee £46.23 
Out of Hours Fee £60.45
Cockroaches inside your property 5 working days Standard Fee £46.23 
Out of Hours Fee £60.45
Fleas inside your property 5 working days Standard Fee £46.23 
Out of Hours Fee £60.45
Mice inside your property 5 working days No charge
Wasps 5 working days £46.23
Advice and Guidance 2 working days No charge

If you need to pay for a treatment you can do so by debit card over the phone whilst you make an appointment for your treatment. Out of hours service is only available in emergency circumstances and is at the discretion of the Joint Assistant Director of Environmental Health. Every person requesting the service will be charged including Council tenants, private tenants, owner occupiers and landlords. Contact us for further advice.

Invasive Species
Please see the information factsheet for dealing with pests such as invasive weeds like Japanese Knotweed, Himalayan Balsam and Giant Hogweed. If you think you have Japanese Knotweed or need help in identifying it, please see our factsheet.

Non Native Species

Asian Hornet

There are several key features to look out for which will help you distinguish between Asian hornets, and our native European hornet, Vespa crabro:
•The Asian hornet is smaller, with queens up to 30 mm, and workers up to 25 mm in length. European hornet queens can reach 35 mm
•A key feature of Asian hornets is its almost entirely dark abdomen except for the 4th segment which is yellow. European hornets, on the other hand, have a brown and yellow striped abdomen (see below)
•Whereas the legs of European hornets are dark, Asian hornets have bright yellow tips to their legs
•Asian hornets are only active during the day, unlike our native hornet which is most active at night

If you think you may have spotted an Asian hornet please either email This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

 
Pollutants come in a wide range of forms, and can affect our quality of life and health.
We carry out a wide range of duties and functions including air quality monitoring and management, dealing with neighbourhood nuisance including loud noise, obnoxious smells, dust and smoke. You can find out more information below regarding the following types of pollution: 


Air
We operate a monitoring programme for atmospheric pollutants using a network of equipment, and take action to make sure that problems are dealt with swiftly.
 
You can find out more about air pollution and the laws that help us to take action against it on the Environment Agency website. You might also like to look at our pages about Smoke Control. We  have produced a Q&A document on Air Quality which explains our statutory duties and also the EU Ambient Air Quality Directive and the difference between the two. 
 
If you have a query about air quality, or think that someone near you is polluting the air, please use the Do it Online button above to report it.

Asbestos
Asbestos could be present in any building that was built or refurbished before the year 2000. It was commonly used in the building industry in the products such as:
  • Corrugated sheets for roofing and cladding
  • Gutters and downpipes
  • Flat sheeting for partitioning, cladding and door facings
  • Flue pipes
Asbestos sheeting is a grey, hard, brittle material containing asbestos fibre. Older properties may have lagging that contains asbestos around any original pipework. Asbestos insulation board was commonly used in the 1960's and 1970's and looks like plasterboard, but is thinner and softer. On no account should you disturb lagging or insulation board. Removal of asbestos must always be undertaken by specialist contractors.
Asbestos is classed as hazardous waste and requires a specialist contractor to collect and dispose of it. Before starting any work, you should seek advice as to how the material can be disposed of and how much it will cost.
Fly Tipped Asbestos
Because asbestos is classed as hazardous, if it is fly tipped on private property you will be advised to hire a private contractor who is licensed to remove such waste - please telephone as soon as possible.
If you see any hazardous waste being fly tipped please report this to us as soon as possible. If the asbestos waste is in a water course or in imminent danger of polluting the water course please contact the Environment Agency.
 
Land
Industrial activity throughout the UK has left us with the legacy of old derelict sites, many with problems of residual contamination. Some of these sites are potentially hazardous to human health, watercourses or other such sensitive receptors.
Legislation formed under Part IIa of the Environmental Protection Act 1990 was introduced in April 2000 to facilitate the identification and remediation of such sites. As part of this legislation, Local Authorities were given the responsibility of developing a strategy for inspecting their areas and identifying potentially harmful sites.
We are responsible for identifying and keeping a register of any contaminated sites in North East Derbyshire, and our Contaminated Land Strategy sets out how we do this. We are currently reviewing the strategy and the new version will be available here when it is completed. 
A guide to Submitting Applications For Land That May Be Contaminated (1.7MB) has been produced by the Derbyshire Contaminated Land Sub-Group. The Environment Agency have useful information on contaminated land.
 
Noise
Please visit our main noise web page for more information.
 
Smoke
Parts of the Bolsover District have been officially designated as smoke control areas, where only authorised fuels may be burned, or other fuels may be burned in exempt appliances.
It is an offence to emit smoke from the chimney of a building in a designated smoke controlled area. It is also an offence to acquire an "unauthorised fuel" for use within a smoke controlled area unless it is in an exempt appliance.

Water
If you have a problem with your water supply your first point of contact should be your Water Provider. This is likely to be either Severn Trent or Yorkshire Water in our District. 
If you have a problem with a watercourse then please contact the Environment Agency.
 
We are responsible for the day-to-day cleansing requirements of the District and this includes the hand and mechanical sweeping of highways, pavements and public open spaces such as car parks and market squares to remove litter and detritus.
 
Graffiti

We regularly monitor the District for areas that have been affected by graffiti. We have a zero tolerance stance on graffiti and we do everything in our powers to ensure any offenders are dealt with as quickly and sternly as possible.

We aim to remove graffiti on Council buildings within 10 working days of it being reported to us. We aim to remove any racist, obscene or abusive graffiti within 24 hours of it being reported to us. If the graffiti is on property or business premises we will work with the occupier to influence its speedy removal. By agreement we may remove graffiti from private or business properties on a rechargeable basis.

If you see any area that has been defaced by graffiti and wish to report it, please contact the Council. Report it via ‘Do it Online’ on this page.

Litter and Fly Tipping

New littering rules are now in place as of April 2018.

For the first time, local authorities will also be able to apply penalties for littering to vehicle owners if it can be proved litter was thrown from their car – even if it was discarded by somebody else.

So it’s up to you as a vehicle owner to ensure no one discards litter from your vehicle or YOU will receive a fixed penalty

Litter and fly tipping is a blight on our countryside - it is unsightly, unpleasant and dangerous to the public and animals. Always place your litter in a litter bin or take it home.
To report an issue with litter or fly tipping please use our ‘Do it Online’ service.
Anyone dropping litter can be liable to an immediate fixed penalty notice (FPN) of £50 and if you fail to pay this within the statutory 14-days then you may be taken to court where the maximum fine can be £2,500.

Fly tipping is the illegal dumping of waste on public or private land. Fly tipping is a crime that blights our communities, it's unsightly, can be hazardous and can lead to injuries both to the public and wildlife and is costly to remove. We can take legal action against householders whose waste is tipped illegally (whether they know about it or not), which can end up with a fine of up to £50,000 and/or twelve months imprisonment for those found guilty of fly tipping.
 
To help us catch people who fly tip, every time we have an instance we will post a description and pictures of what has been dumped in our countryside and in your local community. If you recognise what has been dumped, be it the wall paper, tiling, the furniture etc, or you know who in the particular area has recently had work done that may have resulted in the fly tipping, then please contact us confidentially so we can catch the culprits.
 
Any information that is supplied to us will be in the strictest of confidence.
 

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