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Telephone 01246 242424


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to see what services we are responsible for

 

Bolsover Contact Centre, Cotton Street, Bolsover S44 6HA
Clowne Contact Centre, The Arc, High Street, Clowne S43 4JY (main headquarters)

 

Shirebrook Contact Centre, 2A Main Street, Shirebrook NG20 8AW
South Normanton Contact Centre, The Hub, Shiners Way, South Normanton DE55 2AA

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You can report dog fouling using the Do it Online form here.
 
Dog fouling is a major problem, and one we are actively targeting to reduce. Please report any dog fouling incidents to us via our online service.

If you are a dog owner, some of the responsibilities you should adhere to are:
 
  • Carry a means to clear up mess after your dog. Poop bags are available free from Council Offices.
  • Dispose of the waste correctly. Please click on the ‘Find My..’ button to find your nearest dog bin.
  • Never let your dog out in public on its own.
If you’re dog is picked up by our Dog Warden you will have to pay to get your dog back. If you are caught letting your dog foul without clearing it up you may face a fixed penalty notice of £50 or a court fine up to £1,000.
Please report incidents of dog fouling via our ‘Do it Online’ service, where you will be treated in confidence. Please provide as many details as you can to help our enforcement staff convict the offenders.
 

From October 2011, the water and sewerage companies (see below) became responsible for the private sewers and lateral drains. There are some exceptions, so it's best to check with your water company if you are at all unsure.

The change meant you are now only responsible for the drainage pipe which serves your own property. Sewer pipes which are shared by more than one property, or run beyond your property boundary, are your water authorities responsibility. The new rules will stop you being charged for costly repairs for issues that aren't your fault.

As well as the private drains serving a single home or business within the boundary of the property, there are a few other types of pipes that are not covered by the Regulations and will remain the responsibility of the current owners after 1 October 2011. These are:

  • Water supply pipes within your property boundary
  • Existing surface water sewers that drain directly to watercourses
  • Privately owned sewage treatment works and pipes connected to them
  • Privately owned septic tanks and cesspits (including all associated pipes even if serving more than one property)
  • Private pumping stations

If you have a problem related to the above you should contact Severn Trent Water or Yorkshire Water.

Blocked Drains

Private Properties

We will no longer attend to blockages in private drains.

Private customers should contact their Water Authority to determine if the blockage is in the public sewer or private drain, even if located within the boundary of their property. If the Water Authority determines that the problem is in the private drain then you will need to arrange and pay for a private contractor to attend. We will not recommend specific contractors, so we would advise you to look through the relevant business directories.

Council Owned Properties

As a responsible landlord, we will continue to deal with blockages in our properties and these should be reported to us immediately. If we suspect the blockage lies in a public sewer we will contact the Water Authority otherwise we will attend to the blockage ourselves.

All food businesses are subject to routine food hygiene inspections from our officers; visits to premises are usually carried out without prior notice. The frequency of inspections is decided by a risk analysis, so that those premises that present the greatest risk are inspected most frequently.
 
During an inspection, officers will want to ensure that potential food safety risks have been identified by the business, and that there are adequate controls in place to prevent any future problems. The officers will inspect records and may take photographs and samples.  They will make sure that managers and food handlers are properly trained and will check that the condition of the premises and equipment is satisfactory.
 
Where conditions are not satisfactory, every attempt will be made to resolve the situation, but where poor conditions exist or where there is a risk to public health it may be necessary to resort to formal action.
General information on food hygiene and safety can be found on the Food Standards Agency website.
 

A clean, green and safe environment is a top priority for us. We manage and maintain a number of the District's parks, recreation grounds, closed cemeteries and green open areas. This can also be carried out in partnership with local Parish Councils and under agency arrangements with Derbyshire County Council.

Maintenance

Different types of open space require different levels of maintenance, so the frequency varies according to the location.
In areas such as closed cemeteries, public open spaces, play areas and grass verges you can expect the grass to be cut on average every two weeks between March and October, dependent on weather conditions. On vacant open area sites we will cut the grass at least once a month from March to October, again dependent on weather conditions.

Verges

Road safety is our main concern and at places where visibility is important we cut accordingly. Verges are cut on average twice every month between March and October.
We are also aware of our responsibilities towards increasing biodiversity, so we cut in a way that allows animals and wild flowers to enjoy their natural habitat, while still making sure safety is a priority.

Assisted Gardening

If you are a Council tenant and are not physically capable of maintaining your own garden and have no family in the area you may be able to get assistance from us. Each case is determined on its own merits and you should contact us to arrange a visit. You can fill in a general enquiry form via our ‘Do it Online’ button and a member of staff will contact you to arrange an informal visit to assess your situation.

Tree Pruning and Hedge Cutting

We undertake a programme of cutting, pruning and conservation to maintain our trees, hedges and other aspects of the natural landscape. We trim hedges bordering the highway at least once a year, as well as the hedges of infirm council tenants. Trees will be examined regularly and maintenance work carried out as necessary. Health and safety of the public is a priority and also that of the natural environment.
If the tree is covered by a Tree Preservation Order (TPO), or is in a conservation area you must contact us before you do any work. Applications for work on trees in conservation areas usually take up to six weeks of receiving the application. Applications for work on trees covered by a TPO will be dealt within eight weeks of receiving the application. Our team of gardening experts provide a full range of services to keep your garden looking at its best. Please get in touch so that we can provide a quote to look after your garden, whether it is privately owned or rented.

We offer:

  • Hedge trimming
  • Grass cutting
  • Tree pruning and felling works
  • Shrub and border maintenance


All work is undertaken to a professional standard so you can rely on us to look after your garden. You can request to be put on our assisted garden list by filling in a general enquiry form using the ‘Do it Online’ button.

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