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Telephone 01246 242424


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Bolsover Contact Centre, Cotton Street, Bolsover S44 6HA
Clowne Contact Centre, The Arc, High Street, Clowne S43 4JY (main headquarters)

 

Shirebrook Contact Centre, 2A Main Street, Shirebrook NG20 8AW
South Normanton Contact Centre, The Hub, Shiners Way, South Normanton DE55 2AA

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All food businesses are subject to routine food hygiene inspections from our officers; visits to premises are usually carried out without prior notice. The frequency of inspections is decided by a risk analysis, so that those premises that present the greatest risk are inspected most frequently.
 
During an inspection, officers will want to ensure that potential food safety risks have been identified by the business, and that there are adequate controls in place to prevent any future problems. The officers will inspect records and may take photographs and samples.  They will make sure that managers and food handlers are properly trained and will check that the condition of the premises and equipment is satisfactory.
 
Where conditions are not satisfactory, every attempt will be made to resolve the situation, but where poor conditions exist or where there is a risk to public health it may be necessary to resort to formal action.
General information on food hygiene and safety can be found on the Food Standards Agency website.
 

A clean, green and safe environment is a top priority for us. We manage and maintain a number of the District's parks, recreation grounds, closed cemeteries and green open areas. This can also be carried out in partnership with local Parish Councils and under agency arrangements with Derbyshire County Council.

Maintenance

Different types of open space require different levels of maintenance, so the frequency varies according to the location.
In areas such as closed cemeteries, public open spaces, play areas and grass verges you can expect the grass to be cut on average every two weeks between March and October, dependent on weather conditions. On vacant open area sites we will cut the grass at least once a month from March to October, again dependent on weather conditions.

Verges

Road safety is our main concern and at places where visibility is important we cut accordingly. Verges are cut on average twice every month between March and October.
We are also aware of our responsibilities towards increasing biodiversity, so we cut in a way that allows animals and wild flowers to enjoy their natural habitat, while still making sure safety is a priority.

Assisted Gardening

If you are a Council tenant and are not physically capable of maintaining your own garden and have no family in the area you may be able to get assistance from us. Each case is determined on its own merits and you should contact us to arrange a visit. You can fill in a general enquiry form via our ‘Do it Online’ button and a member of staff will contact you to arrange an informal visit to assess your situation.

Tree Pruning and Hedge Cutting

We undertake a programme of cutting, pruning and conservation to maintain our trees, hedges and other aspects of the natural landscape. We trim hedges bordering the highway at least once a year, as well as the hedges of infirm council tenants. Trees will be examined regularly and maintenance work carried out as necessary. Health and safety of the public is a priority and also that of the natural environment.
If the tree is covered by a Tree Preservation Order (TPO), or is in a conservation area you must contact us before you do any work. Applications for work on trees in conservation areas usually take up to six weeks of receiving the application. Applications for work on trees covered by a TPO will be dealt within eight weeks of receiving the application. Our team of gardening experts provide a full range of services to keep your garden looking at its best. Please get in touch so that we can provide a quote to look after your garden, whether it is privately owned or rented.

We offer:

  • Hedge trimming
  • Grass cutting
  • Tree pruning and felling works
  • Shrub and border maintenance


All work is undertaken to a professional standard so you can rely on us to look after your garden. You can request to be put on our assisted garden list by filling in a general enquiry form using the ‘Do it Online’ button.

The most common enquiries are about disturbance from neighbours, such as loud music and televisions, barking dogs, vehicle repairs and DIY noise. Other problems include burglar and car alarms, building site noise, noise made by businesses, licensed premises and noise in the street. For us to take action we need to be sure that the problem is a 'statutory noise nuisance'.

Upon receiving a complaint we will require you to keep records of the noise nuisance. This may be used as evidence in a Magistrates Court at a later date. After submitting these records, our officers will undertake an investigation using a range of equipment including sound level meters and digital recordings.

Where a nuisance is found to exist, or is likely to occur or re-occur legal action may be taken against the person responsible to abate and prevent its recurrence.
 
Barking Dogs
Barking Dogs are commonly complained about. But many dogs like to bark! It's a totally natural thing for them to do and in most cases it doesn't cause any problems. However, sometimes a dog may bark a lot, disturbing neighbours, keeping you awake at night or frightening visitors to your home. A barking dog is lonely, bored or unhappy. If you have to leave your dog, make sure it has had enough exercise. If necessary leave the radio on to keep it company and get a neighbour to look in. You can report an issue about a dog barking using our 'Do it Online’ button.

Burglar Alarms
Can be reported via our ‘Do it Online’ button.
 
Commercial Noise
If you are disturbed by such a noise or odour, and are able to identify the source, try visiting the premises and speaking to the Manager. In many cases, they are not aware that there is a problem and are happy to try to resolve it. If this is not successful, you can ask us to investigate. You can do this via our ‘Online Services’ button. Be prepared to provide your own details, and information relating to the noise and how it affects you. You may be asked to keep a diary of the disturbance.
 
Fireworks
If we judge noise from fireworks to be a statutory nuisance we can issue an abatement notice under the Environmental Protection Act 1990. As firework noise is short lived, in practice it can prove difficult to locate the source. To avoid noise problems with fireworks we recommend that you:
Tell your neighbours about the display
Locate the fireworks away from buildings that could reflect noise
The UK Firework Review website contains the main laws, regulations and other key points you will need to be aware of when you buy and use fireworks in the UK.
 
Loud Music
Please be aware that noise from loud music can be considered a nuisance to neighbours at any time of day or night. If you are disturbed by loud music, then please speak to your neighbour in the first instance. If this does not work, then we can investigate this for you. If we receive a complaint of loud music the investigating officer will consider the following when assessing nuisance:

The volume of music, and in particular the bass content which gives the distinctive "bass thump" in neighbouring properties. Please remember that the volume of music should decrease as the evening draws on.
The duration of the noise - Neighbours may tolerate the playing of music, but prolonged or excessive bouts of music during the day or night is likely to be disturbing. Sleep disturbance is the most common reason for reporting parties/gatherings to us so be wary of the likely impact that this will have on your neighbours. You can report loud music via our ‘Do it Online’ button.

Noisy Neighbours
If you are concerned about noise coming from a neighbour’s property, a local business, vehicles or equipment in the street, often the best way to deal with the problem is to go to the source. Think about talking to the person or company responsible for the noise and explaining how their noise is affecting you. You may find that they don’t know they are disturbing you and often a friendly informal approach is enough to sort out the problem and maintain good relations.
 
If you don't feel that you can approach the person or company involved we can contact them on your behalf.
We will ask you to keep a diary of the noisy occurrences for approximately two weeks and we may come out and listen to the noise ourselves, and contact the other party/your neighbour. We will suggest a solution or compromise to both parties if we consider the noise to be unreasonable. However, it is possible that we feel there is no justification for our involvement. In this case, we would offer advice to you, and explain the reasons for our decision.
 
We cannot respond to anonymous complaints as we need to prove nuisance at the home of the people disturbed by the noise. You can report a noisy neighbour by using the ‘Do it Online’ button.
 

 

We provide advice and treatment services covering a range of domestic pests such as rats, mice, fleas and wasps. This service is for domestic premises only and adheres to our Pest Control Policy (194kb). No treatment in commercial premises will be undertaken. Please click here for Pest Control informatino for residents.

The pest control service will be provided within the boundary of domestic premises only for the eradication of:

Treatment Timescale for appointment Charge

Rats inside your property

1 working day No charge
Rats outside your property 5 working days No charge
Bed Bugs 5 working days Standard Fee £46.23 
Out of Hours Fee £60.45
Cockroaches inside your property 5 working days Standard Fee £46.23 
Out of Hours Fee £60.45
Fleas inside your property 5 working days Standard Fee £46.23 
Out of Hours Fee £60.45
Mice inside your property 5 working days No charge
Wasps 5 working days £46.23
Advice and Guidance 2 working days No charge

If you need to pay for a treatment you can do so by debit card over the phone whilst you make an appointment for your treatment. Out of hours service is only available in emergency circumstances and is at the discretion of the Joint Assistant Director of Environmental Health. Every person requesting the service will be charged including Council tenants, private tenants, owner occupiers and landlords. Contact us for further advice.

Invasive Species
Please see the information factsheet for dealing with pests such as invasive weeds like Japanese Knotweed, Himalayan Balsam and Giant Hogweed. If you think you have Japanese Knotweed or need help in identifying it, please see our factsheet.

Non Native Species

Asian Hornet

There are several key features to look out for which will help you distinguish between Asian hornets, and our native European hornet, Vespa crabro:
•The Asian hornet is smaller, with queens up to 30 mm, and workers up to 25 mm in length. European hornet queens can reach 35 mm
•A key feature of Asian hornets is its almost entirely dark abdomen except for the 4th segment which is yellow. European hornets, on the other hand, have a brown and yellow striped abdomen (see below)
•Whereas the legs of European hornets are dark, Asian hornets have bright yellow tips to their legs
•Asian hornets are only active during the day, unlike our native hornet which is most active at night

If you think you may have spotted an Asian hornet please either email This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

 

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