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How to make a payment

Council Tax is a daily charge.  It is normally calculated for a full year from 1st April to 31st March and basically the amount payable is divided into ten monthly instalments from April to January.

If you become liable part way through the year although the amount you are billed for will be reduced the number of instalments will also be reduced, depending on how many payment months are remaining.

E.g, if you become liable from September, your Council Tax will be payable by 4 instalments from October to January.  This will result in your instalments being higher than would normally be the case.

We offer several ways for you to pay your Council Tax.

  • DIRECT DEBIT
    For more information, ring our Customer Contact Services on (01246) 242424.
    You can choose to pay on 1st, 7th, 15th, 21st or 28th of each month from April to January
  • DIRECT TO THE COUNCIL
    You can pay by cash or cheque directly to the Council Offices at Bolsover, Clowne, Shirebrook or South Normanton.  Payment is required by 1st of each month from April to January.
  • BY POST
    Cheques should be made payable to Bolsover District Council. Please write your invoice/reference number on the back of the cheque so that we can process your payment, and send to Bolsover District Council, Sherwood Lodge, Bolsover, Derbyshire, S44 6NF. Please do not send post-dated cheques. Cash should not be sent by post.
  • BY TELEPHONE/INTERNET BANKING
    You can pay through your own bank's telephone/on-line services
  • DEBIT CARD
    You can pay by Debit Card over the telephone. Please ring 01246 242205 and follow the step-by-step instructions.  You can ring at any time, the service is available 24 hours a day 7 days a week.  To make a payment now, go to our secure payments page.  You can also pay by Debit Card at the Council Offices.

WHAT SERVICES CAN I PAY ONLINE?

We are able to accept online payments for:

WHAT CARDS CAN I USE?

We are able to accept payment by the following debit cards:

  • Switch
  • Delta
  • Visa Electron
  • Maestro

Note that we are not able to accept payment by Credit Card.

What else do I need?

You will need your invoice or reference number to complete the transaction.

How will I know if my payment has been successful?

When you have finished entering your details and confirmed you want to continue with the payment, there will be a short delay while your card details are validated.

If your payment is successful, a receipt will be displayed which contains a transaction reference number. Please keep a record of this number and/or print a copy of your receipt. If an error occurs, your payment will not be processed and a message explaining why will be displayed.

When will my payment show on the Council's records?

Payments received up until 5pm on any working day (Monday to Friday) will normally be allocated to the account (Council Tax, Business Rates etc) by the next working day. Payments received after 5pm, or at weekends and on Bank Holidays will normally be allocated to the account by the following working day.

Is my information secure?

We use a secure server to receive your payment card details. This means your transaction details are encrypted, so that they cannot be read by anyone else. Click on the Secure Site icon on the Payments page for more information.

For more information on how to pay contact us on 01246 242440 or email revenues@bolsover.gov.uk

Last Updated on Monday, 29 October 2012 14:57

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