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Services For Older And Vulnerable People

We offer a wide range of services for older and vulnerable people to enable them to live independently in their own homes for as long as possible. We work in partnership with Derbyshire County Council and other support agencies.


We provide a comprehensive aids and adaptations service which is invaluable in enabling us to help our elderly and disabled tenants to continue living independently in their own home.

All initial applications for adaptations should be directed through Call Derbyshire. Who will ensure your enquiry is directed to the Disability Team for assessment. Aids and adaptations we commonly fit in the homes of elderly and disabled tenants include:

  • Grab rails
  • Half steps 
  • Outdoor handrails 
  • Stair lifts 
  • Over bath showers 
  • Stair rails 
  • Wet rooms 
  • Wheel chair ramps 
  • Lever handled taps 
  • Solid fuel heating to gas 

There is a high demand for adaptations to Council property and once your referral is recieved you will go on a waiting list for the works, we will contact you once the adaptations have been ordered.


Bolsover Careline is an emergency community alarm service that allows people to live independently whilst having access to help in the event of an emergency. The service offers peace of mind that you will always be in touch - just at the press of a button, 24 hours a day every day. The units are available on lease only. Careline is provided by us for our tenants and residents.

The careline alarm system is an alarm unit you plug into your exisiting telephone socket, it comes with a pendant which is worn round your neck, or can be clipped to a belt.
In the event of an emergency you can easily activiate the alarm which will put a call thorugh to our control centre. The call will be answered by one of our trained staff who will assess your situation and then offer advice and take the necessary action to help you.
There are two kinds of alarm service:

  • Gold - this service offers a weekly or monthly visit (depending on medical need) by one of our Mobile Wardens. If the alarm is activated and we cannot make contact with you a mobile warden will visit your home and take the necessary action. The cost for this service is £4.90 per week + £1.95 lease of the unit.
  • Bronze - this is a monitor only service where you will have to provide as many contact details as possible of people you would like us to contact in the event of you activating the alarm. We can also call the emergency services for you if needed. The cost for this service is £2.50 per week + £1.95 lease of the unit. 

Installing an alarm
All alarms are usually fitted within 24 hours of receiving your application. All you need is a modern push telephone socket and a 3-pin power socket nearby. The system is always demonstrated and tested before we leave your home. If you need further assiastance please contact us and we will arrange for one of our Mobile Wardens to visit you and your family at your home.


No one likes to feel vulnerable in their own home, but for those who are older, infirm or disabled and becoming progressively less stable, it is a daily reality. Telecare is a practical way to keep help close at hand and knowing that help is available brings reassurance and peace of mind.

For some people it means they are able to stay in their homes for as long as they want to or take part in activities they might not have felt able to before.

Telecare can benefit older people and other adults with long-term conditions, those at risk from harm, especially those who:

  • have dementia, or memory loss which means they wander or are unable to deal with risk in their homes such as fire, flood and gas
  • are becoming increasingly frail and are at risk of falling 
  • are struggling to cope at home and may be regularly admitted to hospital. 

Telecare can help if you are worried about:

  • your safety at home
  • the consequences of falling 
  • becoming forgetful 

Telecare can be of great peace of mind and family members especially if they do not live with you. Telecare means that instead of frequent and regular visits or calls to make sure all is well, you can rest assured that they will be notified if there is a problem.

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Services Older Vulnerable People contacts

 01246 242424

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