We can provide help and assistance if you are homeless or threatened with homelessness. This can be done in person, by phone or by email by contacting the Housing Needs Officers at your local Contact Centre.
You will be interviewed by an experienced officer who will conduct an initial assessment of your housing needs. This officer will be your point of contact throughout your application and will work with you and other agencies to try and resolve your housing situation. If you fail to respond to a request for information or you lose contact with us then it may be deemed that you wish to withdraw your application. It is important therefore that you supply all information and keep in touch. If we are unable to prevent your homelessness, we will arrange to carry out a full homeless assessment.
What documentation will I need to bring to the interview?
When you are attending your homeless interview it is important that you bring any of the following documents with you. Failure to bring these documents may cause a delay in your homeless application being assessed.
What if I don't agree with a decision?
If after carrying out our enquiries we find that you are not owed a duty under the current housing legislation, usually due to your being either intentionally homeless or ineligible, then you have the right to request a review of that decision. All reviews of homelessness decisions are undertaken by an independent officer who is senior to the officer who made the original decision and who was not connected to the original decision.
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