Listen to Article
Customer service excellence
We have been awarded the Government's prolific Customer Service Excellence (CSE) Standard.
We became one of only a few nationally to achieve this standard at a corporate level, which was launched by the Government as part of its drive to improve customer service in the public sector.
Customer Service Excellence (formerly Charter Mark) is a pactical tool for driving customer focused change.
The Customer Service Excellence standard is designed to operate on three distinct
|
"Commendable change has taken place in many areas of service over the past two years” and “there is a strong focus on customer service throughout the Council, in its leadership and in the professionalism and attitude of its staff.” The CSE assessor |
levels:
- As a driver of continuous improvement - by allowing organisations to self assess their capability, using the online self assessment tool.
- As a skills development tool – by allowing individuals and teams to explore and acquire new skills in the area of customer focus, customer engagement, thus building capacity for delivering improved services.
- As an independent validation of achievement – by allowing organisations to seek formal accreditation, demonstrate their competence, identify areas for improvement and celebrate success.
We were inspected against fifty-seven different criteria and achieved full compliance in fifty-two, leaving only five that achieved partial compliance and further development.
The 
result of our assessment has been released and you can see more information on the Customer Service Excellence website.
Last Updated on Thursday, 05 May 2011 10:15
