Contact centres

We have four Contact Centres situated throughout the district where you can get an answer to your query either by speaking to an advisor over the telephone, face-to-face, via email or by writing into us. The Contact Centres are located at:

Please note that from the end of December 2011, our Contact Centres are not open on Saturday's.

The Contact Centres have received the Customer Excellence Standard and offer a wide range of services to our residents, customers and communities, including:

• CAN rangers - report issues of anti-social behaviour or crime and disorder.
• council tax and housing benefits - obtain information or apply for housing or council tax benefits.
• payments - you can make a payment for your council tax, rents, council mortgages, non domestic rates, invoices. Please note that we accept Debit Card payments but not Credit Cards.
• housing - report housing repairs or discuss problems relating to your Council property or even renting a garage.
• waste management - request a service such as fly tipping removal, refuse collections, recycling, bulky waste collection and much, much more.
• bus pass applications - you can apply for, or get information on, your concessionary bus pass.
• television licences - information on how you may qualify for help towards the cost of your television licence?
• electoral registration - request a form to register as an elector for both local and national elections.
• environmental health - get information or request a service on pest control, noise complaints, dog fouling and stray dogs, food hygiene and much much more.
• engineering services - get information or request a service on issues such as bus shelters, blocked drains, car parks and street lighting

How many enquiries do we get?

We are constantly striving to improve our service performance. The figures shown below detail the volumes of face to face and telephone enquiries that we have received at the Contact Centres for the period July 2011 - December 2011.

They all have private interviewing facilities which are equipped with an induction loop for people with hearing difficulties. We also subscribe to Language Line and if English is not your first language, by using Language Line we can contact an interpreter to help you within a matter of minutes.

During National Customer Service Week in October 2011 we asked those who attended our displays for their feedback on our Contact Centres and the servcies we provide. The results have been analysed and are available to download. The next National Customer Service Week is scheduled for 1st - 7th October 2012.

Last Updated on Tuesday, 07 February 2012 14:21

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