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Contact centres

Contact Centres

We have four Contact Centres situated throughout the District where you can get an answer to your query either by speaking to an advisor over the telephone, face-to-face, via email or by writing into us. The Contact Centres are located at:

Contact Centres
Location Address Telephone Email Telephone opening hours Enquiries and cash desk opening hours
Bolsover Sherwood Lodge, Bolsover, Derbyshire S44 6NF 01246 242424 enquiries

Monday to Friday - 8am - 5pm

 

Monday to Friday - 9am - 5pm

 
Clowne The Arc, High Street, Clowne, Derbyshire, S43 4JY
Shirebrook 2A Main Street, Shirebrook, Derbyshire, NG20 8AW
South Normanton The Hub, Shiners Way, South Normanton DE55 2AA

The Contact Centres have received the Customer Excellence Standard and offer a PDF icon wide range of services to our residents, customers and communities, including:

  • CAN rangers - report issues of anti-social behaviour or crime and disorder.
  • council tax and housing benefits - obtain information or apply for housing or council tax benefits.
  • payments - you can make a payment for your council tax, rents, council mortgages, non domestic rates, invoices. Please note that we accept Debit Card payments but not Credit Cards.
  • housing - report housing repairs or discuss problems relating to your Council property or even renting a garage.
  • waste management - request a service such as fly tipping removal, refuse collections, recycling, bulky waste collection and much, much more.
  • bus pass applications - you can apply for, or get information on, your concessionary bus pass.
  • television licences - information on how you may qualify for help towards the cost of your television licence?
  • electoral registration - request a form to register as an elector for both local and national elections.
  • environmental health - get information or request a service on pest control, noise complaints, dog fouling and stray dogs, food hygiene and much much more.
  • engineering services - get information or request a service on issues such as bus shelters, blocked drains, car parks and street lighting

How many enquiries do we get?

We are constantly striving to improve our service performance. The figures shown below detail the volumes of face to face and telephone enquiries that we have received at the Contact Centres for the period October 2012 - March 2013.

  October November December January February March
Face-to-face enquiries 7,644 5,922 3,410 5,769 5.615 6,398
Sherwood Lodge, Bolsover visitors 415 543 228 245    
The Arc, Clowne visitors       259 299 241
Calls answered 6,459 6,315 4,196 7.551 6,174 6,158
Average wait time (min:sec) 00:41 00:47 00:45 01:17 01:03 01:23
% of calls answered within 20 seconds 70 67 66 54 52 57

They all have private interviewing facilities which are equipped with an induction loop for people with hearing difficulties. We also subscribe to Language Line and if English is not your first language, by using Language Line we can contact an interpreter to help you within a matter of minutes.

During National Customer Service Week in October 2012 we asked those who attended our displays for their PDF icon feedback on our Contact Centres and the servcies we provide. The results have been analysed and are available to download.

Last Updated on Tuesday, 09 April 2013 08:28

   
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