Compliments, comments & complaints
Compliments, comments and complaints
Your feedback is important to us. We are committed to providing efficient and effective services to the people of Bolsover district. Our aim is to provide services of high quality on a basis that is fair to all.
Our compliments, comments and complaints scheme allows you to tell us what you think of our services - good, bad, what we are doing well, where we can improve or what we are doing wrong. We take all comments seriously and see them as an opportunity to improve our services. You may also want to take a look at our Compliments, Comments and Complaints policy.
You can make a compliment, comment or complaint about us or any of our services by completing the on-line Compliments, Comments and Complaints form, write to us at Bolsover District Council, Resource Department, The Arc, High Street, Clowne, Derbyshire S43 4JY, calling in at one of our Contact Centres or by asking one of our employees to put it in writing for you.
If you are dissatisfied about a council service please let us know by contacting the person or department you have been dealing with. If you are unsure who to contact please telephone our Contact Centres on 01246 242424. We will try wherever possible to resolve the matter with you informally at that time (stage one). If the person you are dealing with is unable to do that they will offer you a call back from their line manager within 3 working days and/or advise you how to make a formal complaint (stage two).
If your complaint has been considered by us at stage two of our complaints procedure and you remain dissatisfied with the outcome of that investigation and response, you can complete a Stage Three Complaint Form.
If you have a complaint or comment about one of our members (councillors) please refer to our Code of Conduct.
We continually monitor to see how many compliments, comments or complaints we have received and how we are performing against our targets in responding to these requests.
- October - December 2012
- July - September 2012
- April - June 2012
- 2011 - 2012 Summary (file size 59kb)
- 2010 - 2011 Summary
We also ask customers to rate how satisfied they were with the way their written complaint was handled, please see our latest report.
Last Updated on Wednesday, 01 May 2013 13:12