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Taxis & Minicabs

We are responsible for granting licences to the proprietors of Hackney Carriages and Private Hire Vehicles. We also grant licences to Private Hire Operators and the drivers of both types of vehicles. 

Hackney Carriages may be the traditional London Cab style or may be normal saloon vehicles distinguishable by the fact that these vehicles have a white bonnet and boot/tailgate and will display a roof sign and display a blue plate on the rear of the vehicle.

Private Hire vehicles are usually 'saloon type' vehicles and include mini buses with up to and including eight passenger seats and display a red plate on the rear of the vehicle. Both types of vehicle display a small window sticker of the relevant colour in the windscreen showing the licence details.

The basic difference between the two vehicles is that Hackney Carriages can be "flagged down" on the street or at a rank within the District that it is licensed and Private Hire Vehicles must be pre-booked through a Private Hire Operator.  If a Private Hire Driver accepts a fare off the street without it being pre-booked, they are liable to prosecution. It is also important to note that anyone taking a journey in a Private Hire Vehicle which has been "flagged down" may not be insured for the journey.

Compliments & Complaints

Compliments and complaints regarding the conduct of a driver of a Private Hire Vehicle or Hackney Carriage may be made to us using the details below:

  • Telephone - 01246 217877
  • This email address is being protected from spambots. You need JavaScript enabled to view it.  
  • In writing - To The Licensing Section, Bolsover District Council, The Arc, High Street, Clowne, Derbyshire S43 4JY

Members of the public may however may also compliment or complain to the operator of the firm for whom the driver is employed by.

If a complaint is of a criminal nature we will not commence any investigation until notification is received from the police that they have concluded their enquiries.

Where a complaint is made by telephone we will normally ask that this be confirmed in writing in order that we have documentary evidence in the event of legal challenge. Where the matter may be taken before court or committee a written statement may be taken in order to comply with the rules of evidence.

If the complaint is of a serious nature the driver may be suspended immediately, however this has to be balanced against whether such action is necessary in order to comply with the provisions of the Human Rights Act 1998. Where public safety is a concern the  driver may be suspended immediately.

Driver's Licences

Once a vehicle has been licensed as a Private Hire Vehicle or a Hackney Carriage any driver of that vehicle must have been granted an appropriate drivers licence issued by the Authority which licensed the vehicle.

We grant, on application, a combined Private Hire Vehicle/Hackney Carriage Drivers Licence to suitable applicants. Before a drivers licence is issued certain criteria is required. Bolsover District Council will not grant a drivers licence to anyone who the Council consider is not a fit and proper person to be granted a drivers licence. Before applying for a drivers licence applicants should ensure that they understand the following:

  • All applicants must have held a full driving licence for one year. That is one year from the date the full licence was granted by the Driver and Vehicle Licencing Agency not one year from passing the driving test.
  • All applicants will be expected to have a good knowledge of the geography and road networks of the Bolsover District Council area without the use of navigation equipment. Hackney Carriages fares are normally determined by a meter installed in the vehicle. This meter records distance and time to give and calculates the correct fare for the booking. It is therefore important that the driver of a Hackney Carriage knows the Bolsover District Council Area so as to travel the shortest distance between locations thereby not overcharging for unnecessary prolonged bookings. Applicants are required to pass a knowledge test which includes questions on routes, legislation, policy and a basic numeracy and literacy test.
  • All applicants will need to show evidence that they have successfully passed the DVSA (Driving Vehicle and Standards Agency) Taxi Driver's Assessment.
  • The application form should be fully completed and signed. There are no sections which do not apply. Ensure that you declare any convictions, both criminal and motoring as your answers will be verified by reference to the replies we receive from the DVLA, Criminal Records Bureau and from the Certificate of Good Conduct if applicable.
  • All applicants will have to undergo a Group 2 Medical examination. (This is up to HGV/PCV standards). The examination is obtained by the applicant at the expense of the applicant by a doctor of the applicants choice. The medical examination report lasts until the applicants 45th birthday and then every five years up to the age of 65 years and annually thereafter. If medical problems arise during the currency of a drivers licence then a further medical examination report will be requested, again at the driver's expense.
  • All applicants that have lived and/or worked outside the United Kingdom will be required to obtain a Certificate of Good Conduct which is usually obtained from the Embassy of the relative country. This must be translated into English and presented in a sealed envelope with your application. There are no exceptions to this.
  • All applicants must provide a good quality colour passport sized photograph

When you can satisfy the above requirements you should contact us to make an appointment to see a member of the licensing team. This is in order to apply for an Enhanced Disclosure & Barring Service (Formally CRB) check. All applicants will undergo an Enhanced Disclosure & Barring Service. These checks are carried out on initial application and then, normally, every three years thereafter. The DBS currently charge £44 for the check. You will be told to bring certain documentation with you in order to apply for the check. Please note that DBS checks obtained from another Licensing Authority or other organisation will not be acceptable. 

When you keep your appointment you should also bring your completed application form, passport sized colour photograph, completed medical examination report, the current fee of £182 and, if applicable, Certificate(s) of good conduct.

The fee for a renewal will be £152. A licence lasts for three years unless the council deems there is a good reason for the licence to be issued for a shorter period.

Your application will not be processed until replies are received from the DVLA and the DBS.

If your past history is satisfactory then you will be granted a driver's licence, however, if your history raises concerns as to your suitability then your application will be referred to the Licensing Committee for them to determine your application. If your application is referred to the Licensing Committee you will expected to attend to present your application.

Hackney Carriage & Private Hire Vehicle Licences

Hackney Carriage Vehicles

Hackney carriages are vehicles (not necessarily motor vehicles as the Town Police Clauses Act 1847 received royal assent before the invention of the internal combustion engine) of any form or construction that is used either to ply for hire in the street either by hailing or by waiting on a rank to be hired.

Plying for Hire

Hackney carriages may be stopped and hired in the street or wait on ranks for a fare when not hired, however this must only happen in the area where they are licensed. For example a taxi cannot stand or ply for hire in a different council area to where it is licensed. This differs from private hire vehicles that must be pre-booked.

Hackney carriages must be licensed by the local authority and must display a numbered plate issued by the local authority on the rear of the vehicle. The driver of a hackney carriage must also be licensed by the local authority and must wear the identification badge issued by the authority in a clear and readable position.

Fares

A hackney carriage, when working within the district where it is licensed, is required to use the meter to determine the fare charged and must have the maximum tariff displayed in the vehicle where it can be clearly seen by the passengers. Where the journey starts or ends outside of the district the requirement to use a meter ceases and the fare may be agreed between the driver and the hirer. Where no such contract is made the hirer cannot be charged more than that displayed on the taximeter or that would have been displayed had the meter been utilised

Private Hire Vehicles

A private hire vehicle is a motor vehicle constructed or adapted to seat fewer than 9 passengers, which is provided for hire with the services of a driver for the purposes of carrying passengers on pre-booked journeys only.

Private hire vehicles must be licensed by the local authority and must display a numbered plate issued by the local authority on the rear of the vehicle. They can only be operated by the holder of a private hire vehicle operators licence and driven by the holder of a Private Hire Vehicle/Hackney Carriage Drivers Licence. The same local authority must license both the driver, operator and the private hire vehicle. The driver must wear the identification badge issued by the authority in a clear and readable position.

A private hire vehicle may not use a taxi rank at all or pick up passengers in the street unless previously booked to do so. We have no power to regulate the fares charged by a private hire operator. The hirer should agree a fare prior to using the service.

Applications for driver, vehicle and operator licences must be made on the appropriate form and be accompanied by the relevant fee and accompanying documentation. For further information or to obtain an application form please contact the Licensing Section.

Safeguarding Children & Vulnerable People

Human Trafficking and Child Sexual Exploitation

Everyone is becoming aware of the well-publicised issues relating to Child Sexual Exploitation and Human Trafficking that have occurred throughout the country. These are abhorrent crimes, and the Licensing Authority has a duty to assist the Taxi and Private Hire Trade and the public in tackling this issue, and to protect those who are vulnerable and / or being exploited. We need the help of taxi and private hire drivers and operators to identify those who commit these crimes, and protect those who most need our help.

Contained within the Hackney Carriage & Private Hire Driver Licence Application Pack  you will find a page devoted to helping you as a license holder or applicant to be aware of those who may be vulnerable or being exploited, and questions relating to this subject are posed within the Local Knowledge Test that all new applicants must undertake as part of the criteria for the grant of a licence.

However, there is always more that can be done by everyone to help promote a better understanding of this subject, and we hope that this page will assist you in being able to identify those at risk, how to protect those who may be vulnerable or being exploited, how to ensure that your actions do not negatively contribute to such persons becoming victims, and to whom to report your concerns.

What You Can Do To Help Those At Risk

By following the Good Safeguarding Practices below you will be helping to protect those who are vulnerable and / or being exploited. We need your help to bring to justice those who commit these crimes.

Child Protection Policy (722 kb)

Safeguarding Policy (6 mb)

  • Check at the point of booking if there are any vulnerability issues. This will allow you to prepare for the journey in the right way.
  • Ask the person booking if an escort for the vulnerable passenger is required and if they are providing one.
  • Let your head office know (or keep a record) of the time you picked up the vulnerable passenger, the time and place you dropped them off and whether there was any incident or anything significant on the journey.
  • If you refuse to take a passenger inform someone that you can’t take them so they can deal with the person another way (e.g. Police, hospital staff; family; security staff if a club/pub, )
  • Record incidents and refusals
  • Be professional - try not to be over-friendly or talk about personal or intimate issues, don't exchange personal contact information such as passenger's telephone numbers or Facebook address.
  • Avoid swearing or aggressive behaviour.
  • Do not touch passengers.
  • Never accept an offer of a sexual favour instead of payment.
  • Make sure you are wearing ID, (your licence badge). This is a legal requirement.
  • Sit lone passengers in the back.
  • Ask or explain to passengers if using a centralised locking system - don't just put it on without an explanation.
  • DON'T ASSUME that your passenger wants help - ALWAYS ASK
  • Never follow a passenger into the house unless previously agreed / properly authorised
  • ASK before making a journey shorter by going off the main roads/using isolated country roads, explain and give the passenger (or person booking) a choice of route.
  • NEVER set off with a passenger without a specific destination address
  • NEVER double up on a booking – even if passengers are travelling in a similar direction, they may pose a threat or risk to the other passenger
  • If you think the passenger is afraid, offer to ring head office to tell them you have a passenger named XXXX with you and give the address and approximate time of arrival; this reassures the person that they are safe and someone is monitoring the trip.
  • As with all professions if you are concerned about another driver’s conduct report your concerns to your manager or the relevant agency.
  • Organisations should have a lead member of staff for safeguarding; this person should be able to advise colleagues about how to manage vulnerable passengers and any incidents arising.
  • ALWAYS KEEP A RECORD either in your cab or at head office, of ANY incidents or situations you were not happy with – the record should include a description of what happened and what you did to keep yourself and your passenger safe.

Who To Contact

If you think you may be carrying someone who is vulnerable and / or the victim of exploitation:

Phone 999: Call the Police emergency number if you believe that the risk is imminent / assault happened or likely to.

Record and report concerns to the Police 101 and / or the safeguarding services if a child or vulnerable adult is involved.

Phone Crimestoppers - 0800 555 111.

Contact the relevant Community Safety Partnership

Signpost the passenger to the above if it is safe to do so.

Taxi Ranks

The taxi ranks in Bolsover District are currently situated at the following locations:

  • Bolsover – Public Car park adjacent to the Co-op in the Market Place
  • Clowne – Public Car park adjacent to the old Clowne Contact Centre, Church Street.
  • Barlborough – High Street adjacent to Barlborough Village Hall.

No vehicles other than Hackney Carriages are allowed to park in these ranks

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Taxis & Minicabs contacts

 01246 217877

  This email address is being protected from spambots. You need JavaScript enabled to view it.

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