We offer several ways for you to pay your Business Rates (NNDR). Whichever way you choose to pay, please make sure you have your invoice or reference number to complete the transaction.
- Direct Debit - this is the quickest and most convenient way to pay your bill. You can set up a Direct Debit by either telephoning us on 01246 242440 or by completing the Direct Debit (1.42MB) mandate.
- Website - You can make payments on our website through our secure payments page.
Recent increases in the number of SSL related exploits have forced the PCI Security Standards Council to introduce new controls which are mandatory for organisations processing credit card payments.
One of these requirements is to reject what are considered to be insecure connections to services. In order to comply with this mandatory requirement, we have made changes to our online payments service and any connections from older web browsers will be rejected. Connections will only be possible from the following web browsers:
Internet Explorer - v11 and above
Chrome - v22 and above
Firefox - v27 and above
Opera - v14 and above
Safari - v7 and above
We recommend that you update your web browser to the latest version available in order to continue using our online payments service. It is also possible to reconfigure some earlier web browsers to continue connecting to this service, although this is not a recommended workaround and is beyond the scope of this advisory.
- Cash/Cheque - You can pay by cash or cheque directly at any of our Contact Centres in Bolsover, Clowne, Shirebrook or South Normanton. Payment is required by 1st of each month from April to January.
- Post - Cheques should be made payable to Bolsover District Council. Please write your invoice/reference number on the back of the cheque so that we can process your payment, and send to Bolsover District Council, The Arc, High Street, Clowne, Derbyshire S43 4JY. Please do not send post-dated cheques. Cash should not be sent by post.
- Telephone/Internet Banking - You can pay through your own bank's telephone/on-line services
- Debit Card - You can pay by Debit Card over the telephone. Please ring 0300 4560503 and follow the step-by-step instructions. You can ring at any time, the service is available 24 hours a day 7 days a week.
We are able to accept payment by the following debit cards - Switch, Delta, Visa Electron and Maestro. Please note that we are not able to accept payment by Credit Card.
Payments received up until 5pm on any working day (Monday to Friday) will normally be allocated to the account (Council Tax, Business Rates etc) by the next working day. Payments received after 5pm, or at weekends and on Bank Holidays will normally be allocated to the account by the following working day.
A ratepayer is liable for the full non-domestic rate whether a property is wholly occupied or only partly occupied. Where a property is partly occupied for a short time, we will have discretion in certain cases to award relief in respect of the unoccupied part.
Small Business Rate Relief. This relief is only available to ratepayers who apply to us and who occupy either:
one property, or
- one main property and other additional properties providing those additional properties have rateable values less than £2,599.
The rateable value of the property mentioned in a), or the aggregate rateable value of all properties mentioned in b), must be under £17,999 outside London or £25,499 within London, on every day for which relief is being sought. If the rateable value, or aggregate rateable value, increases above those levels, relief will cease from the day of the increase.
Ratepayers who satisfy these conditions will have the bill for their sole or main property calculated using the lower small business non-domestic rating multiplier rather than the national non-domestic rating multiplier that is used to calculate the liability of other businesses.
In addition, if the sole or main property is shown in the rating list with a rateable value which does not exceed £12,000, the ratepayer will receive a percentage reduction in their rates bill for this property of up to a maximum of 50% for a property with a rateable value of not more than £6,000.
If an application for relief is granted, provided the ratepayer continues to satisfy the conditions for relief that apply at the relevant time as regards the property and the ratepayer, they will not need to re-apply for relief in each new valuation period.
Certain changes in circumstances will need to be notified to us by the ratepayer (other changes will be picked up by us). The changes which must be notified are:
- the ratepayer taking up occupation of a property they did not occupy at the time of making their application for relief, and
- an increase in the rateable value of a property occupied by the ratepayer in an area other than the area of Bolsover District Council which granted the relief.
Notification of these changes must be given to Bolsover District Council within 4 weeks of the day after the day the change happened. If this happens, there will be no interruption to the ratepayer’s entitlement to the relief. A notification that the ratepayer has taken up occupation of an additional property must be by way of a fresh application for relief; notice of an increase in rateable value must be given in writing.
Charity and Registered Community Amateur Sports Club Relief . Charities and Registered Community Amateur Sports Clubs (CASCs) are entitled to 80% relief where the property is occupied by the Charity or CASC and is wholly or mainly used for charitable purposes of the charity (or of that and other charities), or for the purposes of the CASC (or of that and other CASCs). We have the discretion to give further relief on the remaining bill.
Non-Profit Making Organisation Relief. We have the discretion to give relief to Non-Profit making organisations.
Hardship Relief. We have the discretion to give relief in special circumstances.
The recovery of NNDR (sometimes called Business Rates), is governed by legislation. Some or all of this process will only apply to those who do not pay their NNDR on time.
The Law Says...
NNDR or Business Rates becomes due on the 1st April each year, however, under normal circumstances, the law allows payment to be spread over 10 months from April to January; the number of months allowed reducing as the year progresses. You are only entitled to be sent one reminder for NNDR before losing your right to pay by instalments.
This is how it works...
- On the first occasion that you fail to pay an instalment by the due date, (this is the date specified on your bill), a reminder will be sent to you. If you pay the amount requested promptly at this stage and remain up-to-date with payments, then you maintain your right to instalments. If, however, having received a reminder you fail to pay the amount requested by the due date, a summons will be issued. The effect of a summons will be to immediately increase your debt, because court costs will be incurred, and you will lose the right to pay by instalments for the rest of the year, which means the whole of the Rates demand, which remains outstanding, becomes payable immediately.
- If you have had one reminder and paid it promptly, but then fail to pay by the due date on the second occasion, you will be sent a final reminder. This means you have now lost the right to pay by instalments for the remainder of the year, even if you brought your account up-to date on the previous occasion, and the whole amount outstanding for the year must be paid in full within 7 days.
If you fail to pay the full amount, a summons will automatically be issued and court costs will be added to your account. The full amount of the outstanding balance on your account and any court costs are then due and payable immediately.
Please pay on time to avoid any problems or additional costs. Switch to paying by Direct Debit and reminders can be a thing of the past!
If you are experiencing financial difficulties, please telephone us on 01246 242560 or any of the staff at your nearest Contact Centre as soon as possible. They may be able to help you. Do not wait until you are behind with your payments before seeking advice.
What to do now you have received a Non-Domestic Rates summons
Our records show that you were sent a NNDR bill requiring instalment payment on specified dates. You were then sent a reminder informing you that one or more instalments were overdue. The reminder warned you that you would lose your right to pay by instalments if a payment was not made within 7 days.
As you have not paid, this right has now been withdrawn and the summons is for the full amount outstanding for the year including costs incurred to date which are now added to the sum due.
What if I paid recently?
If you have paid the full amount for the year please contact the Recovery Section on 01246 242560 to ensure that your payment has been correctly credited to your account.
If you have already paid all outstanding instalments shortly before receiving the summons, or if the summons is incorrect in any way, you should contact the Recovery Section immediately to discuss your case. If the summons is subsequently withdrawn by us, please help us by ensuring your future instalments are paid by the due date.
The best way to ensure that your instalments reach us on time is to pay by Direct Debit. If you have a bank account you can take advantage of this easy option; a direct debit can be set up over the telephone.
What will happen next?
If the court decides that NNDR has been set correctly and all documents issued in accordance with legislation, and that you have not paid the full amount outstanding, it will grant us a “liability order”. This order will give us power to pass your account to the Council's Enforcement Agent.
How can I stop this process?
Once the summons is correctly issued, the proceedings can be stopped only by making payment in full. This payment must be received by us before the date of the court hearing. Post dated cheques will not be accepted. It is important that your case is easily identified as one to be stopped. To enable us to do this, please write your account reference and summons number on the reverse of your cheque. If paying by cash, please enclose a note showing your account reference and summons number. Payments will not be accepted at the court.
What if I am unable to pay immediately?
If you are unable to pay the full amount immediately. Please contact us on 01246 242560.
Should I attend the court?
It is your right to attend the court hearing to present your case if you feel that you are not liable for the amount shown on the summons. However, the only legal reasons why a liability order will not be granted are that the amount has not been legally demanded or that it has been paid. It is easier, quicker and cheaper to sort out all matters before the hearing by contacting us on 01246 242560. If you attend court, the court staff will be available to direct you to the court room where the application will be heard.
Whilst every effort will be made to ensure the application will be dealt with on the date specified in the summons sent to you, in the event that there is insufficient court time for it to be heard on that day, you will then be given details of the date and time you are next required to attend court.
A Liability Order will be obtained at court to enable us to take further action, for example: Enforcement Agents.